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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Renniesa

Please help quick quid refusing to give me their bank account details

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2430 days.

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Hi this is my first post

Quick quid are being unhelpful

I want to pay back via bank transfer

They refuse prepaid card refuse standing order

What should I do

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Hello there.

 

You've posted in the forum about CAG itself, so I'll move your thread to the Quick Quid forum where the guys should be able to help. I'll leave a short term redirect here for you.

 

My best, HB


Illegitimi non carborundum

 

 

 

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You write to them and ask again, tell them in no uncertain terms, 'no bank details means no payments'. Also you can add 'your continual refusal to cooperate can only be seen as an attempt to increase the outstanding balance by adding charges and or interest, none of which I will pay'.

 

Don't ever talk to them on the phone unless you can record the call and send letters by recorded delivery so you have proof of your attempts to resolve this.

 

You must take control of this Rennie and not let them dictate to you.

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Thank you but they send generated reply to call

I want to pay back afraid if give bank details they will empty account

I got into this mess but want to pay via bank transfer

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That is what I mean by 'you' taking charge. Tell them in the letter that you will not respond to any phone calls and that all correspondence must be in writing.

 

It matters not that they just send generated responses, that is their problem. Keep all correspondence to and from them. How much is outstanding by the way ?

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£1517

Original loan £1000

They keep adding interest

I want to pay back via 6 payments I feel so embarrassed and shame

To be in this situation

I am addressing my debts and committed to payback but need control

They are so unhelpful

All I want to do is payback via bank transfer on the 2 nd of the month

I'm suffering with mental health problems but am on the road to recovery

Your site is a guiding soothing light for people like me

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Please don't feel embarrassed or ashamed, you really aren't alone in this. These companies just take advantage of your situation, rub their hands in glee and bump up the charges.

 

Are you sure you can afford £252 per month? If that is pushing you to the limit, then make it lower and more affordable. If you have a chequebook, you could send them a cheque each month instead of bank transfer.

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They don't accept personal cheque

Yes I want rid of the debt

I can do overtime to pay

Thank you

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I can see you want rid of the debt, and you are willing to do overtime to make these payments, but that is the weakpoint of it. Say the overtime dries up meaning you fail to send the payment amount you promised. When you make an offer of payment, you should be sure you can continue that agreement without missing a payment, which is why you need to be certain that you can reliably afford that amount.

 

If you say you can make xx payments and then have to miss one, that will give them the upper hand again.

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Th ebig mistake is that you told them it was a prepaid card. They will not accept it because they know they wont be able to keep on debiting it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Your advice is helpful should I keep asking to pay via bank transfer?

I used the link found on previous post to euro net and sent money to it

Quick quid said they did not give out these bank details and should not use it again

My bank are getting my payment back from cash euro net as quick quid said it is not there details to QQ

I just want their account details to pay back via standing order or transfer

A bankers cheque is £15 a postal order £12

I don't know what else to do

I just want to pay it back

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You could get the prepaid card and tell them you are willing to pay using that. DOnt tell them its a prepaid card, and if they refuse to accept it, remind them of their legal obligations under their credit licence. Specifically no creditor in the UK is allowed to refuse a form of legal tender towards a debt.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They won't want you to have their account details as it probably isn't a UK bank! even if they did accept cheques, you should never send one as your sort code and account number are on them and they could use those details to set up a direct debit to raid your account.


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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They do have a UK bank ell-enn, however they only use it to send out money to UK "clients". They dont check it for incoming amounts. It's basically just a redirection account. They send money from the US to the UK bank, then the UK account sends it to you. The excessive "loan transfer fee" that they charge all people who borrow from them is the banks international transfer fee, plus a nice profit on top for QQ.

 

As everyone knows, it doesnt cost them a single penny to transfer money from a UK account to another Uk account.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi

I tried to pay my debt with a prepaid card today

They refused to accept it said it came up on their system as a credit card

I asked for their bank details they refused and refused a direct bank transfer

I don't know what I should do now dare not allow them

Direct debit details in case empty my account

I have finally taken control of my debts

But QQ refuse to allow me to pay today

The first instalment

Totally tired with trying to pay

What do I do now please

Emails waste of time just get standard reply

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remind them of their obligations under OFT guidance on debt collection where they are NOT allowed to refuse a valid form of legal tender.

 

I still find it funny they said you cant use a prepaid card, and dont give a reason ( we all know why though), then now they say its a credit card....


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Send them a postal order with the amount you can afford and enclose a letter saying that as you refuse to give me any other means by which to pay you, all payments will be done by Postal Order. The fee for the Postal Orders and postage costs 'will' be deducted from the outstanding balance. Send it by recorded delivery.

  • Haha 1

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Thats actually a very good idea conniff!


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Don't forget to put your name and address on the back of the postal order. Take a photocopy of both the front and back of the postal order and keep it with a copy of the letter you send. Do this each time you send one so you have proof of payments.


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Thank you so much postal order ace idea !!

I will try that

Thank you all for helping me gain peace of mind today .

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PS Postal Orders need to go to their payment address in Sheffield. DONT send it to their correspondence address in London as i found out the hard way i sent it to the wrong address and it took bang on 8 weeks for it to be credited to my account

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Standing Order Details for QQ:

 

CASHEURONETUK

Sort code:20-19-90,

Account number: 03759830

 

Reference: Your loan reference number....

 

 

Looks like a Barclays Bank.

 

I ve used these details quite alot.

 

Once you make a payment, allow a few working days for them to update their systems and then get confirmation that have received the payment.

If you wanted to test it however, just send 1p or 2p and try it...thats what i did as i wasnt sure if these were real but they are, i promise x

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Standing Order Details for QQ:

 

CASHEURONETUK

Sort code:20-19-90,

Account number: 03759830

 

Reference: Your loan reference number....

 

 

Looks like a Barclays Bank.

 

I ve used these details quite alot.

 

Once you make a payment, allow a few working days for them to update their systems and then get confirmation that have received the payment.

If you wanted to test it however, just send 1p or 2p and try it...thats what i did as i wasnt sure if these were real but they are, i promise x

?

 

Is this definitely there bank details?

 

Is this legit

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2430 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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