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cushtymann

liverpool victoria refuses stolen car claim, while on holiday, BEWARE

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I had my jeep 4x4 stolen in paris in december 2010, while on a family holiday.

Liverpool victoria, decided not to pay the claim , after deciding that i had parked the vehicle irresponsibly and not making an effort to find it.

The car was parked at a carrefour hypermarket, in paris and how was i to look for the car if not from paris.

I sent in 2 crime no s and a statement from the paris police that they had not found the car.

This ruined our family holiday, cost £580 on the train to get to london and £120 taxi home.

I complaimed to the financial ombudsman ,who upheld my claim, only for lv to appeal.

This has still not been resolved after more than 2 years,and is very frustrating.

I would advise anyone thinking of using l.v. Please beware, beware, beware.

(Edit)

Edited by maroondevo52
Removed personal details.

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Unusaual, LV pretty good normally.

can you post up letter from LV declining claim.

On the face of it cant see any grounds for refusal at all.

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all correspondence is with financial ombudsman, I even had to send copies of euro star tickets to get home they didn't believe me.

and as for not looking hard enough for car, how do I know my way around paris in -3 in the snow?.

including the holiday I lost over £7000

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did you not take out travel insurance; AA five star?

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