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MissMA

Fredrickson International/Vodafone

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Hi I am new and I was hoping to get some advice and help.

 

I have been receiving calls from fredrickson international which I assume concerning my late vodafonelink3.gif bills from what I read from the other similar threads.

 

I am a student in university and have been a loyal vodafonelink3.gif pay monthly customer since 2009 and never been late with bills untill recently

and very much disappointed with what vodafone has done

 

I called them in advance to let the know that I will be late for my bills for a few months

 

however evidently the phone calllink3.gif was not documented as a result that lead to Fredrickson International pestering me with calls and texts.

 

I have not been able to answer their calls as I am currently having exams however the constant calls have cause me a lot of stress.

 

I was hoping to resolve this preferably with vodafone not fredrickson to come to a certain agreement for me to pay monthly again at an amount that is affordable.

 

I am barely making ends meet with part time jobs and university.

 

 

Please Help.

 

Miss MA

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Hi MissMa

 

welcome aboard

 

don't worry about freds

 

they are a dca they are not bailiff

 

and have no such legal powers.

 

we have vodafone onboard here

 

and i'm sure this can easily be resolved.

 

you dont have to talk or rspond to freddies at all

 

dont fall for the threats they are hollow.

 

 

can you follow the details below

 

and i'm sure lee will contact you on monday

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at webrelations@vodafone.com quoting ‘WRT135 – CAG Forum’ in the subject line.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

.....

 

 

dx


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Hi dx100uk,

 

Thank you for the advice. and your quick reply.I really appreciate it.I will update the thread about my situation.Hopefully,this can be resolve so that I can concentrate on my studies and work.

 

Miss MA

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make sure you follow the contact advise to lee at vodafone

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi Miss MA,

 

Thanks for your time on the phone yesterday.

 

As promised, I'll get back in touch with you as soon as I have an update.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee,

 

Thank you for your call.I appreciate the help that I can get.

 

MissMA

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Hi Lee,

 

Thank you for updating me with the situation.I appreciate it.I'll be waiting until your have more news

 

MissMA

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Hi,

 

Have not heard any news from Lee yet.

 

MissMA

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Hi Miss MA,

 

Thanks for your time on the phone at the weekend.

 

As promised, I'll get back in touch with you during the course of this week.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi,

 

I have not heard any new updates from Lee, I need clarifications of the situation.Debt collectors still bothering me even after I thought we have agreed on a conclusion with my account which is to terminate it.I have try my very best to meet with the agreement of 20 pounds before 21st of every month but delaying termination means in an increase of total amount I need to pay off,I am trying my best.But please help.

 

MissMA

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Hi,

 

Debt collectors are back,they sent me a text me and Vodafone sent me an email to contact DRS whcih is a Debt company.I thought I have an understanding with Lee to pay Vodafone directly early this year,I have been true to my words paying in the Debt monthly to Vodafone each month.

 

Why is VODAFONE still transfering my account to Debt Collectors?.I sent email to Lee but he is still not responding me.Lee please get back to me with this.

 

MissMA

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