HMV Chargeback help please

[shuggler]

Hi folks can you help with this please, my wife bought me a DVD at christmas from HMV with her credit card, it turned out she had bought the wrong DVD so took it back to the shop and had the credit put onto a giftcard. As you know they have went bust and are not accepting giftcards, can she still try for the chargeback as it was originally paid for by credit card?? thank you.

[assisted blonde]

Dont think if she could everyone who had purchased giftcards/vouchers on a card could do it

[IdaInFife]

Yes you can - anyone that bought Gift cards for HMV from tesco and asda can get them swapped in stores but if you bought direct you need to put a claim in with the administrators or apply for charge back on your card.

 

 

The only issue you have is that you did not actually buy the gift card via the card it was an item and your card issuer may refuse the claim as the initial item was received and replaced.

[shuggler]

Yes thats the problem it was bought in HMV store originally with the credit card, then taken back as it was the wrong dvd but instead of credit going back on the card it was put onto a giftcard that had been bought before. It looks like i could try and get it through charge back but its a long shot, how do i go about doing this i have not tried it before, thanks.

[assisted blonde]

I thought that the op couldnt do a charge back as I thought she had had the goods, apologies if i was wrong

[san_d]

Good news:

 

In a statement, Deloitte said: "The Joint Administrators to HMV today confirm that gift cards can be redeemed in stores from Tuesday 22 January. Additionally, the Joint Administrators confirm that proceeds raised by HMV through the sale of charity releases (including the Hillsborough Justice Collective single) will be paid in full as soon as possible."

 

http://news.sky.com/story/1040839/hmv-tunes-into-rescue-deal-with-hilco

[shuggler]

Good news indeed, heard this on the radio today i will be in their store tomorrow before they change there minds, hope this is good news for their employees as well, and that the stores remain open and they are still employed.