Lending Stream drained my JSA paid into bank account

[deagotta]

This has just happened to me now.

 

I bank with Halifax

 

i currently have no job (after been laid off) and so i am on Job Seekers Allowance

 

i got my JSA money every two weeks it have just gone in and i can't access it.

 

I rang the bank to find out why and was told lending stream has taken money £260 out of my account yesterday while there was only 0.08p.

 

So far tho the money hasn't fully been taken so hopefully i can get it stopped when i ring the disputes team in the morning.

 

The main problem is i no food left in the house and the £142 (which i get every two weeks thus doesn't go far) is all i have to buy food with

 

if don't get it i put afford gas for the heating or food to eat it is disgraceful that a company can act like this.

[dx100uk]

own thread created

 

dx

[dx100uk]

you need too:

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?353395-Letter-to-send-if-you-are-being-charged-bank-fees-whilst-on-benefits

[deagotta]

the card details they have for me were old card details now when i ask the guy i spoke to on the phone to the bank he said they must have got my new card details from visa. Now isn't that illegal???

[Bombaymix]

Hmmm! Have u applied for any other loans recently? Maybe provided different payday loan company's with your new debit card details?

[deagotta]

No and even then no company should share you card details with another company, I mean sort of class a some sort of fraud or at least must be against privacy laws.

 

I mean it would be like buying something from amazon then them giving ebay you card details for them to take money from you.

[Bombaymix]

Oh, I absolutely agree. Just heard so many stories on here of PDL company's obtaining new card details. A lot of these payday loan company's are the same company with different trading names.

 

I think your bank is talking crap about Visa passing your card details on... Sounds like a bit of buck passing there.

 

Did I read somewhere recently that these CPAs only rely on the first 12 numbers of your card? When you get a new card from your bank after you've lost it, they only alter the last 4 digits. Please, don't quote me on that, I'm sure I read something somewhere about it.

 

I understand your points completely. Just wanted to throw that question out there (about applying for a different PDL) to try and establish how Lending stream got your details!

[renegadeimp]

Theyve used a cpa. do as advised by dx.

[deagotta]

so i talked with the bank they said they couldn't do anything but told me to go to my local branch to see if anything could be done. When i got down to the bank i was told 3 times nothing could be done but they finally agreed that because it was JSA money they had to allow me to have it but it now means i have a debt with the bank i have to sort and i am going to have to find a new bank now.

[renegadeimp]

Name and shame your bank. They are 100% wrong. Perhaps you could make a complaint under BCOBS.

[Bombaymix]

Op named them earlier in the thread... Halifax.

 

I think the main thing is, you're getting your money back even of it leaves you in debt with the bank.

 

This gives you some breathing space now to sort this out.

 

As renegade advises, follow dx's advice RE: CPAs.

 

I'd certainly make some arrangements to open a new account. It is always advised here to open parachute accounts after defaulting on a payday loan.... Unfortunately you've learnt the hard way the very reason this advise is given.

 

Have you tried Natwest or Co-op for a basic account?

[deagotta]

Natwest is the bank i am thinking of going to now i am going to have a word with citizens advice aswell see what they can do, but looking at the agreement from lending stream the way they have done this has gone against the agreed methods of collecting the money they themselves stated so they may have voided their own contract but we will see what is said when i speak to citizens advice. I would to thank everyone for their input and advice aswell.