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Hello! This is an odd situation that I have had no luck in searching for a solution online, so I'm hoping someone here might know more...

 

I had a visit from a bailiff last year for a parking fine,

which I then paid fully over their automated payment line.

 

I have just discovered that in the few days (2-3) between the money leaving my account and arriving in theirs,

they visited me again, and once more since (I work abroad so wasn't aware of either).

 

Even though I paid off the debt before this visit, they are now charging me for 2 visits and administration costs.

 

I can prove with bank statements that I paid about 2 days before this happened, but they still insist I owe them for their time, and that I should have called and spoken to them instead of using the automated system.

 

Do I owe them payment for visiting, even though it was their payment line that created the problem?

 

Many many thanks.

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Hello! This is an odd situation that I have had no luck in searching for a solution online, so I'm hoping someone here might know more...

 

I had a visit from a bailiff last year for a parking fine, which I then paid fully over their automated payment line. I have just discovered that in the few days (2-3) between the money leaving my account and arriving in theirs, they visited me again, and once more since (I work abroad so wasn't aware of either).

 

Even though I paid off the debt before this visit, they are now charging me for 2 visits and administration costs.

 

I can prove with bank statements that I paid about 2 days before this happened, but they still insist I owe them for their time, and that I should have called and spoken to them instead of using the automated system.

 

Do I owe them payment for visiting, even though it was their payment line that created the problem?

 

Many many thanks.

 

Perhaps they should have checked their systems before they made the visits. If you used their payment system, it should have shown that the payment was on its way.

 

Write back and ask them for details of their bailiff registration, as you intend to make a complaint to the court concerned, if they do not drop the matter. Point out that they should have checked their payments system before they made the visit, as it would have shown that payment was in progress.


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