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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Domestic & General Repairer Broke the Boiler and not taking resposibilty.


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Hello Everyone,

I would like to explain a situation I am in and will be very much thankful if someone can help me by advising the options I have.

 

It’s about a boiler repair which was carried out by two of Domestic & General’s authorised repairers, I will call them repairer-1 and repairer-2 to keep their identity hidden and DomGen to Domestic & General.

 

Before starting, in nutshell, since 28th Sep 2012 till now 18th of Jan 2013 (17 Weeks) I had nearly 6 visits but boiler couldn’t be repaired and rather damaged by repairer-2. DomGen and repairer-1&2 are teamed up together not to admit their fault and at the end using sludge in the system card.

 

Here are the details;

 

On 28th Sep 2012 and 1st of Nov 2012 Repairer -1 visited, tried to repair but failed and reported that low system pressure is the cause of the boiler not working. That’s not true, I am having excessive water pressure which has caused pipes to burst couple of time and damaged the shop ceiling and stock downstairs. Their solicitor’s letters claiming compensation for the damage are proof of that.

 

 

I then Called DomGen again to send any other repairer as the repairer-1 has failed.

 

They sent Repairer-2 as they have only 2 authorised repairers covering my area. Repairer -2 visited on 13th Nov 2012 but no luck and went away saying they need to order few parts.

 

They never called back so I had to call them and book them in again for 28th Nov 2012. The Repairer-2 came and did what started a new problem. The Repairer-2 couldn’t figure out how to open the front fascia and casing. Infect it was one of the old Ideal Europa boiler whose front fascia and casing needs some patients to open which repairer-2 never had.

 

Repairer-2 used excessive force and finally ripped the front fascia (Control Panel) off which was having control knobs on it and connected back to PCB. The Casing was still intact. Repairer -2 left the scene with bits hanging down the boiler knowingly that there are kids at the home. Repairer-2 said before leaving that he needs to order new front Fascia as this one is damaged.

 

On 4th of December 2012 I called up Repairer-2 to find out whats happening and they said it will take 9-10 days to get the part in. I couldn’t do anything except calling DomGen and told them there are kids at home and boiler is not working for long time. In those days temperature was below freezing.

 

On 6th of December Repairer-2 called me and said they can’t find the front fascia as it’s obsolete and we have to write the boiler off. Later on that day, DomGen Called and confirmed that they have to write it off and will let me know the settlement figure soon.

 

Next day DomGen called and offered £341.99 as settlement figure. I refused to accept it saying that boiler is being written off due to Repairer-2’s mistake and I should have a boiler replacement by Repairer-2. Instead of £341.99. £341.99 will not do anything for me. New boiler will cost me at least £1500 and why should I pay for repairer-2’s negligence.

 

DomGen said they will speak to Repairer-2 and will come back to me. After few days, I called myself to DomGen as they didn’t call and inquired. They said they have instructed the Repairer-2 to speak to you and resolve the issue. I told them they havn’t called. DomGen said we will call them again today and they will call you to discuss it or resolve it but at our end we can only offer you £341.99.

 

Repairer-2 never called me to resolve the dispute so I had to take the initiative and called them on 18th Dec 2012 after giving them enough time. They admitted the damage to front fascia but refused to compensate or replace the boiler and referred me to DomGen for £341.99.

 

On 20th December 2012, I sent recorded delivery letters to Repairer-1, Repairer-1’s Director and DomGen demanding full boiler replacement and costs of temporary accommodation for my tenants ( I’ll explain later about temp accommodation) within seven days of this letter which should be 27th Dec 2012.

 

No-one contacted me after 7 days. After 21 days of these letters, I drafted a letter and Sent to Trading Standards of DomGen Council, Repairer-2’s Council, Subjected Property’s Council and FSA. These letters were drafted on 10th Jan 2013 and sent out on 13th Jan 2012 with Boiler’s pictures showing the damage caused by repairer-2. I haven’t received any reply back from any of these yet.

 

On 14th of Jan 2013, DomGen called me (after 24 days of my recorded letter) saying that they have spoken to Repairer-2 about your demand and repairer-2 is saying that boiler is not being written off because of front control panel damage but actually being written off due to corroded casing of the boiler.

 

I told DomGen that you are coming up with another excuse and trying to cover Repairer-2. I completely disagree with their statement and want a third party to come and inspect the boiler’s casing as it’s not corroded. I also told DomGen that I have sent letters to Trading Standards & FSA and I am taking it further up. On this she asked if I had any response from any of them and I replied it’s just been sent out yesterday. She put me on hold for 3-4 minutes and came back saying that we can send a third company to see the casing and that company is Repairer-1.

 

I said I don’t trust Repairer-1 would be neutral enough as both of these are on your panel and they might cover each other so I will doubt the transparency of Repairer-1’s report. Even phone numbers of both Repairer-1 and Repairer-2 ends on 8888 which clearly shows a link although both operate from different locations.

 

DomGen said that I am not co-operating if I refuse Repairer-1 to come and inspect. I had no other choice than accepting it. I was clear that there is no way some one can say that casing is corroded. Next day repairer-1 came and started turning on the boiler, I told him that you are here to look at the casing as we are in a dispute of casing being corroded.

 

He didn’t give much attention to my point and started opening the bits of boiler. He opened the pump of the boiler, some water spilled on the bottom of the boiler from pump. He started to stream that spilled water into a bottle saying that it looks like there is sludge in the water. I told him you are dropping this water on the bottom of the boiler where lot of dirt, debry and sludge sitting for long time.

 

Now you are mixing it all with system water and pouring it into bottle. No wonder it will look like dirty and sludged water. He carried on. Once finished, I asked him do you think the casing is corroded ? after couple of left and rights he admitted that casing is not corroded. He left but forgot his sludged water to take with him for lab test. I also told him that I have changed whole of the pipe work in the property recently just to deal with high mains pressure and there should be no sludge in any ways. If you find some dirty water in the pump it could only because of the pump not used for many months.

 

Next day on 17th Jan 2013, DomGen calls me and says that you have sludge in your system and we don’t cover sludge damage so we cannot compensate you any more than our first offer of £341.99. I reminded her you sent someone to find out about if the casing is corroded or not and which is not and now you are taking a U-Turn and playing the sludge card.

 

How about previous writing off due to front control panel damage ? She refused to talk about anything else but the sludge. After all, she ended the conversation saying that she can only offer £341.99 which was offered on the very first day.

 

This is end of Boiler’s story.

 

Now, as I mentioned at one point about my Tenant’s temporary accommodation. On 22nd of October 2012, 5 weeks after the boiler breakdown, the social services of my local council on tenants request served me an enforcement notice on defective boiler and ordered to get it working in 10 days.

 

While all the peoblems were going on with DomGen, I was dealing with my Council’s environmental authorities too regarding the cold and no hot water in the house. I tried to kept them updated and calm for a while but when it started to get out of hands I had to relocate my tenants to a temporary accommodation. If I don’t do it council would have done it.

 

I moved them on 5th of December 2012 after Repairer-2 broke the front panel and dispute started between me and DomGen. Since 5th of December 2012, the tenants are in a temporary accommodation which is costing me £640 per week (£91.42 per day).

 

When I sent letters to DomGen, Repairer-2, FSA and trading Standard, I mentioned about this cost to be paid as I had to relocate my tenants just because of Repairer-2’s negligence and bad workmanship.

 

Quite detailed !!! isn’t it ???

Don’t want to miss anything and really thanks to those who came to this point reading all the way down.

 

What shall I do now ??

Shall I speak to a solicitor ?? this will involve extra costs on board. Or shall I wait for trading Standards and FSA to come back.

 

Shall I file small claim in county court ? At onne point DomGen said that this case doesn’t come under FSA as DomGen is only providing service and passing the job to Repairer-2 so trading standard should look into it for Repairer-2 or small claim on Repairer-2 but not FSA ?

 

Is this correct what DomGen Said ?

 

Thanks again for reading through and any replying with your valuable suggestions. I am taking a stand on truth and will not bow down till the justice is served against these big Sharks.

Edited by Conniff
Reducing to a font size that doesn't hurt.
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Your contract is with DomGen and not their repairers. It is their responsibility to ensure that they employ suitably qualified people to do the job. Perhaps the best way forward is to get an independent in to do a report and then submit it to DomGen as part of your claim. Also valid if it goes to court.

I am not sure of the T & Cs of your contract but in th event they are unable to repair a boiler, are they oblige to replace it? How long having you been paying DomGen for boiler cover?

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Guest Michael Rosen-Domestic and General Brand Manager

Hi, I am really sorry to hear you are having problems. If you email me at customerhelpatdomesticandgeneral.com I'll try to resolve this for you. Just send me your agreement numberThanksMichaelPR & Brand ManagerDomestic & General

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Just to let the readers know,

DomGen is still on same stance and not ready to admit their fault rather every time coming up with new reasons of not to admit their repairer's mistake.

I am heading to legal intervention now. Lets see.

I had more than 10 policies with DomGen which i cancelled last week and decided to put this money in savings for events like this. i m sure i will rather save a lot of money this way.

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