Another Wonga problem

[Northy2003]

Sorry to jump on your thread am new here and not sure how to start my own my problem is also regarding wonga i have been challenging a debt with them from back in 2009 that I had completely forgotten about until I recently looked into my credit file and was shocked to see a balance of £1198 owing to them anyway I emailed them for a breakdown of this amount and recived a statement as follows

 

Initial loan £400

 

Total sum paid £191.10

 

Total principle amount less sums paid £208.90

Transfer fee £5.50

 

Default fee £10

Default fee £45

 

Interest £111.98

Interest £170.60

Interest £226.28

Interest £10.05

 

Agency fee £50

Agency fee £360.29

 

Total outstanding £1198.60

 

Are these fees even legal and has anyone successfully challenged these types of fees from wonga before I am keen to pay what I owe but not these ridiculous charges any help as to how to go about this will be greatly appreciated

 

regards

[citizenB]

I rather suspect that the fees can be challenged. I am sure someone will be along to advise soon.

[Northy2003]

Thank you for you help and starting a thread for me citizenB

[renegadeimp]

Oh dear. WOnga charging multiple default fees again. I thought they stopped doing that last summer. And what are these "agency fee's"? Some nice unlawful interest there. Especially since its earning on itself.

[citizenB]

Thank you for you help and starting a thread for me citizenB

 

Would you be able to pay the money that you genuinely owe either over a period of say 3 - 6 months or in one lump sum ?

 

If so, I wonder if it might be worth sending a forceful letter advising that you will pay not a penny more or less than you actually owe - that you will not be paying any of their "charges".

[Northy2003]

I have said to them I feel these charges are excessive and unjustified especially as it states on there site only 60days interest will be charged on a defaulted account I know it's an old debt but I don't want to be ripped off with all these charges I've told them I am willing to pay what I genuinely owe and asked that it be recalculated

[citizenB]

I have said to them I feel these charges are excessive and unjustified especially as it states on there site only 60days interest will be charged on a defaulted account I know it's an old debt but I don't want to be ripped off with all these charges I've told them I am willing to pay what I genuinely owe and asked that it be recalculated

 

 

Has this been in writing? If not, then I suggest you make an official complaint to their Head office and confirm that what you are willing/able to pay.

 

You want a response in a similar way - on paper.

[Northy2003]

For a defaulted sum of £208.90 sum I am being charged £989.70 in charges not only is this excessive I think your find on your terms it clearly states only 60days interest would be applied to any defaulted account so any further interest is void I would suggest that the interest to this account is recalculated so we can then come to a reasonable arrangement to pay what I actually owe and not unlawful fees

 

Regards

 

 

I have emailed them the above and am now waiting for a response the account has not been chased in all these year I am just trying to get on top of everything and finally sort this out but as I said before only want to pay what I actually owe can they actually enforce these charges

 

Regards

[citizenB]

Please keep us updated

[Northy2003]

Will do ... I'm not holding out much hope that they are going to follow my request but we shall she if they don't play ball what would be the next step a complaint to the oft with a copy of all emails ??

[renegadeimp]

If you dont get a satisfactory resolution, make sure you file a full complaint with the OFT. Theyve already dealt with wonga a few times lately, and wonga keep saying that the problems are old and not how they do business now.

[Northy2003]

Got this reply

 

 

 

If you’re able to pay any amount, please remember that you can pay some or all of the outstanding balance at any time by visiting the ‘my account’ area of www.wonga.com and choosing ‘Repay my loan.’ You can also select or add an alternative card and make whole or part payments at any time.

 

Alternatively you can pay using your primary debit card by calling our automated payment line on 0845 862 1439.

 

We’re here to help, so please call our collections team asap on 0844 842 9109 at any time, we’re open 24 hours a day, 7 days a week. We look forward to discussing your account and trying to help find a solution for you.

 

We’re here to help so if you need us, please call.

 

Thanks,

 

Collections department

0844 842 9109

[renegadeimp]

Tell them you want to make payment by standing order ONLY. PDL's including wonga, are known for stripping accounts and passing card details around.

[Northy2003]

I've replied telling them no payments shall be made untill charges are recalculated think ill be having to go to oft with this as they don't seem bothered

 

Yes any payment would be into there bank am not giving out my card of account details

[Northy2003]

Had a few replies just saying to call them and they also tried to call me ( old number so they haven't ) shall I ring them or stick to my guns

[renegadeimp]

Dont ring them. There's no need. They have no rights or reason to call. If they want to contact you, they can write to you like mature adults and act like a responsible lender.

[Northy2003]

Also when looking closer at my credit report the default was issued in June 2009 for £1310 then a fee of £10 was later added in July 2009 bringing it to £1320 and leaving a balance of £1198 so only £122 has been reported as being paid when it say on my statement £191.10 has been paid they are not replying to my request to speak via email

 

Any help as to what to do as this is slowly driving me mad

 

Regards

[renegadeimp]

You need to issue a full complaint with wonga and the OFT.

 

For the complaint, keep it short and simple. Outline the problems you have with them, and bullet point how you would like them resolved. Make sure to head the letter "formal complaint".

 

It sounds like theyre up to their old tricks again, despite telling the OFT and FOS that theyve changed their internal procedures.

[Northy2003]

Finally got some sense from them today have been offered a settlement of £300 by 28th feb

 

Have asked for bank details and that once paid all falsely reported Information be removed from my credit file

[renegadeimp]

Stand your ground. tell th that because of the unlawful charges and interest that has accrued, you want All markers removed from your credit file when you make the settlement. If they fail to comply, then you will inform the oft, throw the account into dispute and let the fos/oft investigate.

[renegadeimp]

You could tell them that you know theyve already been investigated and have been actioned by the oft for this type of thing, so you know the oft would be very interested, as would stella creasy mp and various national journalists.