@vodafoneuk Vodafone Contract in arrears Debt Collects now contacting me!

[Redmun]

I no longer use my Vodafone service as it is terrible in my area. I rang the customer support line as the debit card i was using for payments had been replaced with a new one, so i rang to change the direct debit details. I also inquired about cancelling my contract as i no longer use the service. I was told that i would have to pay the entire outstanding months left of service. Well there is just no point, it would bankrupt me.

 

They then tried contacting me at an address which wasn't my registered one. This address was a family member whom i was staying with due to work location. At my registered address (my mothers) she has permission to open my mail and inform me of anything important. But as Vodafone 'tracked' me to this temporary address, which i was at for ~3 months, the people i was staying with didn't have permission to open my mail.

 

When i rang customer services i informed them i would be happy to pay for any outstanding balance and a reduced fee, as i wouldn't be getting the service. But no thats not how they work. The support person informed me that i could delay the payment and 2months would be charged next month, to allow me to get the funds. So i let it be and assumed that the payments would be charged automatically.

 

I now have debt collectors sending me letters informing me i have £120 outstanding, with a cancellation fee of £319 as well as a fee for the debt collection service. So this is adding up to a large amount that will undoubtedly bankrupt me.

 

Can anyone help? Or advise?

[citizenB]

I am not sure that they can add debt collection charges to the outstanding amount.

 

You might want to make contact with the CAG Vodafone rep. Follow the instructions in the link below.. post up the reference number you will be given and the CAG rep will contact you.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**&p=3683706&viewfull=1#post3683706

[Redmun]

I am not sure that they can add debt collection charges to the outstanding amount.

 

You might want to make contact with the CAG Vodafone rep. Follow the instructions in the link below.. post up the reference number you will be given and the CAG rep will contact you.

 

Thankyou I have now done this just waiting on them to email me back now. 48hr wait.

[citizenB]

Please keep us updated with what is happening.

[Lee Vodafone Company Rep]

Hi Redmun,

 

Thanks for making me aware of your concerns and for following the advice provided by citizenB.

 

Having checked our emails I can confirm that I've got yours and so please be assured that I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Redmun]

UPDATE:

 

Contacted by lee, for updated contact information so he could ring me Monday 21st between 14:00 and 19:30. Still no call. Still at a loss of what to do now.

[Redmun]

UPDATE:

 

After talking to Lee, this is my current situation. If i pay the outstanding balance on the account by the 31st of Jan, Due to my financial situation i can pay 3 months on a reduced payment, until i can find new income, and then go from there.

 

But i was still informed that the cancellation fee is still all the months that i would miss from date of cancellation, which currently would be around £360ish.

[Lee Vodafone Company Rep]

Hi Redmun,

 

Thanks for returning to your thread following our conversation earlier in the week to confirm that a solution has been reached.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK