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audi on lease agreement - servicing question

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Hi just read your case, I have two year agreement ending end of month, and realised the two year service I had done by local by Audi Specialist may not be on list of authorised dealers for service. So I am concerned what to do, contact Audi and get fresh service or see it out and hope they go with it. Any advice on this matter would be greatly appreciated. want to do something now rather tha hefty over the top bill later

 

 

Just a brief outline of a case I recently won against Audi Solicitors and how it may help others.

 

I had a private lease from Audi for a car over a 3 year period. It was not apparent that an Audi dealer had to service the vehicle so i used car-craft.

 

Car-craft actually provided good value for money services and scratch repairs to the vehicle, this was after I clarified that they where an "Audi approved service centre".

 

the issue came on the vehicle return inspection, bills where raised for non service history, and insufficient repair to paint work. additional mileage was added as was other issues.

 

Lets get the car craft bit out of the way, they should not have carried out the work due to a bit of small print in the agreement that I am sure goes against current law, but they where cheap and did a good job in my eyes.

 

The main issue was that the bill was immediately passed to there solicitors where a 12 month battle ensued in writing.

 

I finally stated that I would not deal with them and contacted the FSA and the ombudsman.

 

Eventually I received a letter from Audi stating that they would write of the £2000 bill due to good faith?

this was followed approximately 4 days later with a letter from the ombudsman stating they could not support my case.

 

Audi failings:

they did not communicate with there lawyers, as an example I requested a copy of the paperwork I signed on take over ( this was the mileage issue) but they where unable to or refused to produce it.

 

The car was taken from me and taken to a car auction, it was probably sold within a week. All bills for servicing was given to them along with the log book, this was in the car that was sold. there request for payment due to servicing issues resulted in me sending a copy of the first service and asking what was incorrect so I could recover the money from the first garage. I indicated once this was covered I would then approach the second garage and so on.

 

Audi did not provided any paperwork to support there issues apart from the disputed inspection on handover report.

 

I have copies of all letters and will provide advice if anyone wants it in a similar case.

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If you are a private buyer outright of the car then the car can be serviced anywhere provided the parts used are genuine of meet the manufactuers stds.

 

If the car is leased then invariably there is a clause in the lease agreement that says it must be done through an approved outlet. If the Audi specialist is not on the approved list of Audi outlets then you have broken th terms of the lease agreement and would beliable for the difference between a car with a full dealer service history and one with a full service history. This depending on the car can be u to a couple of grand.

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Well car is lease agreement, what if I offer to have car service at Audi dealer, service was only completed December 27th 2012, first one required, only had to have this done because new car on order was not ready. This is also through Audi.

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own thread created

 

dx


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Fi did not get your message, do you have something to offer on this would be glad of any advice

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hi you posted on a very old thread

 

i have made your own.

 

for your ref we have carcraft rep here too

 

if you want a difinitive ans

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Hi this is nothing to do with car craft just a similar issue

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i shall change then....

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Basically, if you don't own the car ( lease purchase, operating lease and such like), then the legal owner has the right to stipulate where and when you have the maintenance carried out. If it belongs to Audi Financial Services, then they insist its done at a main dealer. This is usually stated in the contract paperwork you get with the vehicle, so if it is not written there that could be your loophole.

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