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BT dispute over final bill

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I'm not sure if this comes under 'debt' but dont know where else to post it. Apologies if it should be elsewhere.


Am I correct in thinking that a company (in this case, BT) cannot pass a bill onto a debt collection agency or even threaten to while it is formally in dispute?


I first queried the bill at the beginning of november before it was even sent as they told me what charges to expect in the final bill. I have had 4 very unsuccessful phone calls and sent two letters, only one of which was acknowledged. I was promised 3 times that a manager would ring me back and they never did. Today in the fourth conversation (with the complaints department) they have said they are not budging and I have opted to take it to the ombudsman.

Edited by Tallulabelle

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Unless you can record the calls it is pointless speaking to them on the phone as they forget what they say


Keep a paper trail from now on all in writing

good luck

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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