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Littlewoods gave refund then sent me an arrears letter!

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I ordered a few dresses from Littlewoods on 14 day FREE home approval. Within that 14 days I sent most of the items back.


I then received a statement where instead of charging me less than £10 a month as I had been paying, they took an extra £89 from me. I contacted them asking why they had taken this amount when the items were on FREE 14 day home approval. They admitted fault and refunded me the overpayment. I had to chase the cheque.


A few days later I received two envelopes from them. One was the long awaited cheque for £89 and the other was a letter from their arrears department for underpayment of £89! I was fuming. I sent them an e-mail (yes it was polite but firm and to the point) asking them to sort it out. They said they would get back to me within 3 days. That was 2 days ago.


Today I had an automated voice message from Littlewoods saying that I was in arrears and needed to do something about it immediately.


In my e-mail I told them I would be closing the account and that I would move over to one of their competitors.

I then accessed the Kays catalogue company (or whatever it's new name is) and applied for an account and they refused to give me a credit account! Now I know that I have a first class credit rating as a/ I pay and get regular updates from Experian and b/ I have to have a first class credit rating due to the job I do. I therefore feel they have put a black mark against my credit rating too.


Any advice I can get is going to be gratefully appreciated.

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Does anyone have the e-mail address for the Chief Executive for Littlewoods please?

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