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Do I have to pay British Gas for a job they did not complete?

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Hi everyone,


Some time back I called British Gas to report a fault with my boiler. They sent an engineer to assess the fault. The engineer, very amateur, opened the boiler and assessed the issue and told me it will cost £810 to fix it. For this amount, I asked if on completion this will get me back the heating and the Engineer assured me of that.

I had a thought over it and the next day I confirmed with British gas to come over to fix the boiler.

Another engineer came over and now each time he was telling me there was a new part that need to be changed, which they did not think of. (Professional British Gas Engineer...)

At the end of hte day, the guy could still not get me back on the heating. He now said there is a problem with the flu. I said fine, its your job please do it as I need the heating. HE said that BG does not fix or repair the Flu, so I will now have to find a third party for this..

As I have now been without heating for over 2 days, I called a third party in emergency to fix the flu that same evening. I was charged around £500 for parts, labour and emergency call out. I have refused to pay the £810 since as far as I am concerned the engineer did not fix the issue when he left.

A debt collector sent me letter and said if I do not pay it can affect my credit or they can ask my work to proceed with the deductions. Are they allowed to do this as well?


I would like to know if I still have to pay British Gas the £810 as when they left the boiler was still not fixed and I was still not on hot water.


Many thanks,


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The debt collector can do nothing without it ever going to court if it did sounds like you could defend it well


British gas are a rip off they were on BBC watchdog not so long ago

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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It's a shame when you consider the trust people have put in these companies and how they try to rip people off.

A search on British Gas review showed me how people are unhappy with their service. Based on (150+) customers review, on one site they were rated at 1.6/10 !


Can Anyone tell me if they think I should have paid the amount?

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