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    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
    • they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 
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Scotscall/arrow global - statute barred


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Hi guys & Girls

 

have received a letter from scotscall acting on behalf of arrow global threatening a home visit. Have emailed them the following:-

Dear sir or Madam,

 

I do not recogise the above account please can you do the following:-

 

1) Supply me with a copy of the original Credit agreement.

2) Tell me who the original creditor is.

3) Send a copy of the notice of assignment.

4) Send a copy of the default notice.

 

This will allow me to check against my records.

 

Kindest regards

 

 

 

Kevin Flynn

 

 

any advice would be welcome. They have replied with this....

 

 

Thank you for your email. This is an HBOS account and this is all the information we have. If you require further details you will need to contact HBOS

 

 

Enquiries - scotcall.com

Sales

 

Telephone: 0844 257 8555

 

scotcall

Spectrum House • 55 Blythswood Street • Glasgow • G2 7AT

 

 

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. This Communication may contain material protected by law, copyright or other legislation. If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited.

 

If you have received this email in error please notify the IT Department by telephone on +44 (0) 141 243 4831.

 

scotcall limited Registered in Scotland - No. SC127277

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As you have made contact with them, you may as well continue and tell them that - No, it is they who had better contact HBOS.

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If you believe the account is statute barred, then you must tell them. Until you do, they are likely to continue to make your life a misery either by phone, email or on the odd occasion, it has actually been known for them to make a home visit !

 

There is a draft letter in the CAG library for advising DCAs of Statute barred debts.

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Hi guys & Girls

 

have received a letter from scotscall acting on behalf of arrow global threatening a home visit. Have emailed them the following:-

Dear sir or Madam,

 

I do not recogise the above account please can you do the following:-

 

1) Supply me with a copy of the original Credit agreement.

2) Tell me who the original creditor is.

3) Send a copy of the notice of assignment.

4) Send a copy of the default notice.

 

This will allow me to check against my records.

 

Kindest regards

 

 

 

Kevin Flynn

 

 

any advice would be welcome. They have replied with this....

 

 

Thank you for your email. This is an HBOS account and this is all the information we have. If you require further details you will need to contact HBOS

 

 

Enquiries - scotcall.com

Sales

 

Telephone: 0844 257 8555

 

scotcall

Spectrum House • 55 Blythswood Street • Glasgow • G2 7AT

 

 

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. This Communication may contain material protected by law, copyright or other legislation. If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited.

 

If you have received this email in error please notify the IT Department by telephone on +44 (0) 141 243 4831.

 

scotcall limited Registered in Scotland - No. SC127277

 

Do you believe this debt is statute barred?

Unless you make a formal request (CCA request with the £1 statutory fee they will not supply the agreement.)

 

Check your credit reference files for confirmation of the status of the debt, come back to me and I will draft a letter for you.

Please be very careful of contact with the creditor, or the DCAs or you may well inadvertanly acknowledge the debt if it is not statute barred.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi guys thanks for the help,

 

Hi Brig,

 

The debt is from 1998/1999 at the latest....nothing shows on credit reference files. The debt has been assigned to arrow global but scotscall are working for them i think.

 

Thanks in advance..

 

Kev

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To the Compliance Manager

Scott Call

 

 

Ref: as on their letters.

 

 

Sir,

 

I refer to your correspondence in relation to a debt owed to Arrow Global which you claim to assigned to collect. please note I do not acknowedge any debt to Scottcall or your client.

 

I have been prompted by this correpondence to check my credit history and thanks to this I have concluded that any such alleged debt is statute barred and therefore I will not now or in the future make any payment or offer of payment.

 

Should Scottcall ot its client wish to dispute the status of the alleged debt I remind you that it is for Scottcall or its client to provide unequivocal proof that the allged debt is not statute barred.

 

You are now required to close the file on this matter and return it to your client, you will also cease to process all data relating to me and remove it from your records.

 

I require written confirmation of compliance with these instruction within 7 working days from the date of this letter.

 

This is my final response.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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