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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Posting a thread in the hope that someone may be able to assist in any way.

 

Spoke to a bailiff today, outside my property. She handed me two notice letters for attending to remove goods for 2 outstanding council tax debts and two letters saying 'removal/committal to prison action pending regarding two more outstanding council tax debts. I told her I have just lost my job and she said discuss it with your wife and ring me tommorow.

 

I lost my job just before christmas and my wife is working on average 16 hours a week. As yet we have no firm financial income as we are awaiting the outcome of benefit applications. I understand I do not have to speak to them on the phone and to keep my doors/windows locked, but I need help with how and who I can deal with this. I have looked into this and am I right in thinking I should start making payments directly to the council?? Ask them to take all the debts back and combine them?? Will this stop the bailiffs??

 

Now yes I do owe on 4 different debts and yes I am stupid for not keeping up various repayment plans and letting things spiral out of control. I am just looking for any advice/letters I can use to help me out of this sticky mess.Many thanks in advance

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The most important thing to remember is that you should NOT allow a bailiff into your home. Do you have a car and was the car outside of the property when the bailiff attended?

 

Was a levy made on the car?

 

Call the council to get confirmation of the amount of each Liability Order.

 

When you have the information see what charges have been applied by the company and post back.

Edited by tomtubby
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Wife has car at work at moment.Am I right in thinking they can levy the car but it isn't enforcable unless I sign a form?

All letters were on council headed paper so I assume they are counicl bailiffs???

-£192.01

-£232.21

-£381.53

-£287

These are the amounts on the letters so I guess these are not the actual liability amounts?

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You need to get the correct amount owing from the council

all payments can be made direct to the council weekly is good to stack up payment history

 

Dont worry about committal to prison rubbish from the bailiff as that will not happen

there is no right of entry for bailiffs and they can not force entry

 

they can levy on goods outside so the car is at risk if they not already got a levy on it

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Just emailed them requesting details, many thanks for all your replies. I have dealt with these before but got a shock today!!! Going to start making payments as soon as I know the actual amounts direct to council, not sure how much yet as our financial situation is a little messy at the moment.

Any ideas on how to hold back the bailiffs till I start payments???

 

I always thought that a levy on any goods inside or out was only enforcable if it was signed? If it was not signed by myself or my wife and the car was subsequently clamped, is it not perfectly legal to remove the clamp?

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You need to speak to someone at the Council and ask the following questions:

1 - how many Liability Orders they have against you

2 - the dates they were obtained

3 - the addresses they were for

4 - the period of time each covers

5 - how much each one was for

6 - how much is still outstanding

7 - the dates they were passed on for enforcement

8 - the dates & amounts of any payments

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I always thought that a levy on any goods inside or out was only enforcable if it was signed? If it was not signed by myself or my wife and the car was subsequently clamped, is it not perfectly legal to remove the clamp?

 

A signature permits themto charge another fee. A levy does not have to be signed to make it valid.

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Thanks, have emailed both the council and bailliffs requesting information. Also emailed council asking to combine debts and take them back from bailiffs, worth a try! I know I dont have to let them in, just hope they dont take my wifes car, we live in north wales and she needs it to get to work and stuff, cheaper than public transport.

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What bailiffs are these?

We could do with some help from you.

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Not sure, I live in the Conwy district but the letters have both Conwy and Denbighshire heading on them. I presume they are bailiffs employed by the council???The contact number is a mobile but the email is [email protected].

 

Could be, Conwy have used Excel Enforcement of Conway Road Colwyn Bay, but have been pooling services with Denbighshire Council, so they could be in house.

 

I have some contacts in Conwy CC so will make enquiries as to who is doing enforcement for Conwy and post back. Either way make an offer of payment direct, and wherever the bailiff is from, you do not have to let them in, and try to hide the car.

We could do with some help from you.

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the best thing you can do is actuall have a hearing so you can explain your finances to the court, in the mean time make some form of regular payments to the council directly online, they cannot refuse this, what this shows the court is that your trying to pay rather than avoiding to pay, this makes the difference coz you can be sent to prison for non payment, but if your trying to pay and making some form of payments then they will not do this

 

on the subject of levy,

the form does not need to be signed and as its your wifes car it is seizable as joint property

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Just been doing some research, long shot maybe but because I have recently been made unemployed (28th December 2012) would I not now come under the 'vulnerable' class and the council has to take my debts back? Wife working but only 16 hours a week and shes not had her first wage yet.

Also read that you can legally remove a wheel clamp if the levy is abandoned???

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Also, does it matter where the car is parked? We have a driveway at the side of our house that goes through to the back, thinking of parking it at side of house behind closed gates, will still be visible as gates are only about 4 feet high!! Grasping at straws!

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If you have a car that is at risk of seizure/removal you need to park it well away from your house - a good 10 minute walk away is ideal and vary the place each time. Parked on your own drive is an open invitation.

 

If the vehicle has not been levied on then it is yours to do with as you wish.

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In response to ploddertoms earlier post I emailed the council and this is the reply i got.

 

Dear Sir,

 

Further to your email below, please find the requested information

 

Liability Order granted - 16/02/2010

Original amount - £479.00

Current balance - £99.01

Period of debt - 05/06/2009 - 01/04//2010

Debt address, - *****

Passed to bailiff - 24/06/2011

 

 

Liability Order granted - 07/06/2011

Original amount - £253.21

Current balance - £243.21

Period of debt - 01/04/2010 - 01/04/2011

Debt address - *****

Passed to bailiff - 30/06/2011

 

 

Liability order granted - 05/07/2011

Original balance - £905.49

Current balance - £210.00

Period of debt - 01/04/2011 - 01/04/2012

Debt address - *****

Passed to bailiff - 26/08/2012

 

Liability Order granted - 02/07/2012

Original amount - £955.73

Current balance - £300.53

Period of debt - 01/04/2012 - 05/07/2012

Debt address - *****

Passed to bailiff - 25/07/2012

 

Details of all payments on each of the above have been sent by 1st class post today.

 

Denbighshire bailiffs will be responding to the email sent to them in due course but if you wish to contact them in the meantime the office telephone number is *****

 

I have noted the comments made regarding your current situation but unfortunately, I am unabble to request the bailiff return the Liability Orders as they have been passed over correctly and the bailiff has a procedure to follow. Please contact them on the above telephone number to discuss a suitable payment arrangement.

 

I trust this clarifies the situation.

 

So im just wating for details from the bailiffs regarding their charges on the debts.

I requested in my email that the council take my debts back and maybe combine them due to our current financial postion (me no job, wife working about 16 hours a week, waiting on benefit decisions), but they claim they cannot do this. I refuse to deal with the bailiff as I know they are un co-operative.

So what can I do? Any ideas greatly appreciated, thanks

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Without doubt ..if you attempt to negotiate a repayment plan with the bailiff you will be coerced to agreeing a stupid amount that you simply cannot afford and you will be forced to decide if you eat and stay warm or default on any agreement you made.

 

Once you default the bailiffs will then start adding fees for anything they think they can get away with. At the moment you appear to owe approx £850 excluding any lawful bailiff fees. Work out what you can be seen on paper to be able to reasonably afford, if that is only £1-£5 a week submit this to the bailiffs as your proposed payment plan. They will refuse it....you then write to the Council telling them their appointed agents have refused your offer to payments that would satisfy the debt and that you will be making the proposed amount direct to them every eg: every Monday until such time the debt is satisfied. Make sure you stick to the amount you proposed even if that means doing without the egg from a diet of egg chips and beans....start the payments as soon as you can while waiting for a reply.

 

Doing this creates a history to show you are not a deliberate 'wont pay' and the Council will experience great difficulty taking the matter to the next level and applying for committal.

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Further to my request to the bailiffs for inormation regarding charges and offer of payment, this is the reply (names have been edited to protect identity!!!):.......

 

 

Dear Mr Woodi79

 

Thank you for your recent correspondence, the contents of which have been noted.

 

Please find below the information you requested:

 

70025703045

This is currently out with our Bailiff 2. Please contact Bailiff 2 to discuss repayment.

 

70025703037

This is currently out with our Bailiff 2. Please contact Bailiff 2 to discuss repayment.

 

70025703029

Visited by Bailiff 1 on 2 occasions on the 8/2/12. £39 fees. This is currently out with our Bailiff 2. Please contact Bailiff 2 to discuss repayment.

 

70025703010

Visited by bailiff 1 on 2 occasions on the 8/2/12. £39 fees. This is currently out with our Bailiff 2. Please contact Bailiff 2 to discuss repayment.

 

Bailiff 2 was certified at Caernarfon Court, and granted certification at Llangefni Court on the 20th May 2012.

Bailiff 1 was certified and granted certification at Caernarfon Court on the 15th August 2011.

 

 

We have been instructed by Conwy Council to continue proceedings to recover these debts. Any arrangements can only be made with our Bailiffs. Please be advised that all your accounts are out with our Bailiff 2, and there may be additional fees that she has charged. I advise you to contact Bailiff 2 on **************

 

.........

So basically there is no way I can contact any bailiff or office for the bailiff by email or post as they are saying I can only sort it out by contacting the bailiff on the mobile number on the letter. I will be sending my offer of payment to denbighshire council office, revenues department by post F.A.O. Bailiff 2, who as BRASSNECKED suggested have pooled their 'in house' bailiffs with Conwy council.

In the meantime I am planning to continue my payments direct to the council, but i'm not sure about the amounts on the letters. Bailiffs claim I owe just over £1000 and only claim to have added fees of £78, but the actual amounts from the council are approx. £850. Could it be that the bailiffs have amounts prior to any payments made or that they have added extra costs but not stated that to me???

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I would make a written complaint to the Council about the Bailiffs being obstructive by not providing the details asked for. It is simply not good enough for them to have given the answers they have. The Council are responsible for the actions & charges of their Bailiffs and you are now looking to them to provide the information you requested.

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I would make a written complaint to the Council about the Bailiffs being obstructive by not providing the details asked for. It is simply not good enough for them to have given the answers they have. The Council are responsible for the actions & charges of their Bailiffs and you are now looking to them to provide the information you requested.

 

Conwy County council are a shocking council, they tried to do a shared service agreement where they shared functions of mutual benefit with Denbighshire, including use of denbighshires in house bailiffs in Conwy but not an amalgamation and it has gone t1t*up with no one knowing what is shared and what is not, and I don't doubt that enforcement and revenues is borked. They were at one time using Excel. see this link for an FOI on Conwy.:

 

http://www.whatdotheyknow.com/request/foi_request_for_bailiffs_and_cou_2

 

 

Send a Formal complaint to the CEO, Iwan Davies and the Leader, Cllr Dilwyn Roberts both at Conwy County Borough Council, Bodlondeb, Conwy, North Wales, LL32 8DU

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • 4 weeks later...

Advice again please!!!

Sorry brassnecked, not got round to complaints letters yet!

 

Received letter from council today, basically the debts have been passed back to the council, thanks to all your help!! However the letter says they will apply for a commitment to prison if full amount is not received within 7 dyas, OR ring to discuss an arrangement.

 

I have taken the advice of making regular low payments(of what I can afford) since starting the thread and have sent letters of said payments and an offer but no reply.

Should I ring and try to discuss? Do I fill out the liability questionaire?

Just got a feeling I'm not going to get anywhere on phone and they will reject any offer I make. Cheers!!!

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Advice again please!!!

Sorry brassnecked, not got round to complaints letters yet!

 

Received letter from council today, basically the debts have been passed back to the council, thanks to all your help!! However the letter says they will apply for a commitment to prison if full amount is not received within 7 dyas, OR ring to discuss an arrangement.

 

I have taken the advice of making regular low payments(of what I can afford) since starting the thread and have sent letters of said payments and an offer but no reply.

Should I ring and try to discuss? Do I fill out the liability questionaire? What are they wanting to know?

Just got a feeling I'm not going to get anywhere on phone and they will reject any offer I make. Cheers!!!

 

I agree they will probably try to browbeat you on the phone but suggest you contact them anyway - that way they cannot say you refused to contact them. Make sure you get the name of who you speak to and what their position is.

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[quote=Woodi79;4138438 However the letter says they will apply for a commitment to prison if full amount is not received within 7 dyas, OR ring to discuss an arrangement.

 

 

The council are saying that? normally that is bailiffs words

They make there own rules up you wont go to prison for falling on hard times

Have you written to your local MP

 

Should it go to a hearing remember that the judge could remit part or all the debt

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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