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Curlymike

Return Postage Costs (Faulty/Incorrect Item) eBay

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Hello everyone - I hope somebody out there can help me!

 

I recently ordered a second hand Laptop screen from eBay (Business Seller) at a cost of £40.

 

It was received faulty so they asked be to return it – It cost me £10 in postage.

 

The shop said they would send me a compatible replacement. Unfortunately, the one received could not be fitted properly and it did not fit the description of the original item I ordered. This screen was returned at a further cost of £10

 

At this point the staff were very helpful and, although I had to wait a couple of weeks, they finally refunded me my original £40 payment.

 

I requested that in view of the full circumstances they should also refund me the total cost of return postage (£20) for the faulty/incorrect items.

 

The shop replied:

 

We do not cover return postage... see our site for T&C. How can we refund what we have have not received? You asked for a refund, you have a refund – Please be aware that the Sale of Goods differs as the items were second hand.

 

I response I said:

 

Second-hand should not mean second-rate Even if the item's second-hand or reduced, it doesn't mean you get second-rate consumer rights, except where the seller points out the specific problems before the item was bought. As you have sent faulty/wrong items then I’m entitled to 100% refund of cost and postage!

The shop said I’m talking rubbish and if I took it to Small Claims I would lose and I will be responsible for their legal fees.

 

My question is... are the shop right in what they are saying or are they just trying to scare or intimidate me?

 

I know it only £20 but that is a lot to me at the moment!

Kindest regards,

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under DSR regs, if item is faulty or incorrect they must pay for return postage, terms cannot overide statute.

suugest you point that out, and report them to trading satandards/consumer direct.

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under DSR regs, if item is faulty or incorrect they must pay for return postage, terms cannot overide statute.

suugest you point that out, and report them to trading satandards/consumer direct.

 

Thanks... I'll do just that! :-)

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