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gemspan

gemspam v WONGA and RBS - refusal to stop CPA

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I'm having problems with RBS at the moment due to a payment being taken for £30.49 to Network Solutions. I didn't know what it was for and tried to contact the company. they never got back to me so I have had to contact RBS. They refunded the debit and sent me forms to complete. I completed the forms and instructed them on there not to make any payments to this company. they then sent me back the other side's response and asked me to reply before 4th January. This arrived just before Christmas but I completed it and sent it off. I explained that I no longer have this account with them and because my account was cancelled any payments should have been cancelled with it. they didn't receive it before 4th January and took the money out again and are refusing to refund it. I've just sent them the links found in this thread and given them until tomorrow at 5pm to deposit the money back into my account. They told me they cannot stop any payments leaving my account. Since I instructed them not to pay this company they have taken a further 3 payments. These have been refunded but the £30.49 has not. It's a disgrace!


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