Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 2424 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi Im new to the forum :-)

 

I got 2 leather sofas from Brighthouse a couple of years ago, I discovered that they had no coverings on the underneath on either of them, when you tip them upside down all you can see is bare wood, material and padding, they are not finished off correctly.

 

When I had OSC I reported this issue on many occassions but nothing was done about it and the current store manager, (the sote has had a few managers since it opened), told me there was no note whatsoever regarding this on my file??,

which I find a bit strange as I complained enough.

 

he said since I cancelled my OSC there's nothing the company will do to rectify my incomplete expensive sofas.

Told Head Office this is poor quality made sofas not a repair, quoted SOGA but were not interested. :-x

 

Any imput and help will be much appreciated.

 

Thank you :-)

Share this post


Link to post
Share on other sites

not having OSC is nothing to do with them not repairing it

 

def a SOGA issue

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

reclaim the ins too!

 

and the otherone if you have it

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Thank you for your reply dx

 

Is this a Brighthouse or Caversham finance matter?

 

I really dont want to deal with Customer Relations as they are not much help, would rather deal with the organ grinder so who would I post my recorded letter to please?

Share this post


Link to post
Share on other sites

Yes I have the DLC cover, I understand that under English Law a customer dos not have to have any kind of insurance to keep HP goods.

 

Both OSC & DLC are pointless then.

 

OSC is Brighthouse largest revenue.

Share this post


Link to post
Share on other sites

I now have Home Contents Insurance so do I have to go down the same route as the OSC and in writing give 7 days notice.

 

My letter of complain is wrote out and ready to go (recorded delivery ) regarding my sofas quoting the SOGA and that I have contacted Trading Standards. But who in authority and would respond would I address it to because I do not just want to send it to Customer Relations and it fall on deaf ears!!!

 

Should I be also send a copy letter to my local store manager?

 

Any help please on this and my other posts much appreciated :-)

Share this post


Link to post
Share on other sites

i'd go for the Brighthouse CEO in both cases


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Thank you dx will do.

 

As of last week, 7/01/2013 BH customer relations dept said they would send me a letter out explaining their reasons why they WILL NOT take ownership for the repair, still waiting for letter. Really how long does it take to write a letter and post it, Im sure if I owed them money I would have recieved a letter by now!! they are just stalling tactics.

Share this post


Link to post
Share on other sites

Rang Store Manager and he said........ "It's how the sofas were made with no bottoms on"

 

At the time of inquiring about these sofas I was not informed of this "unique feature" and therefore WOULD NOT have pursued with the matter if known the sofas had not been completely finished off, especially to the tune of a whopping £ 3,316.56.

Share this post


Link to post
Share on other sites

Just a thought...I went looking through my file where I keep all my litreature and guarantees from bought products

and surprise surprise there was No Guarantee or Litreature regarding the sofas from Brighthouse,

I didnt expect a guarantee as in my experience they dont seem to supply them with anything!!!!

 

All that was on the sofas was a red triangle fire hazzard tag fixed on by a plastic tie,

that can be removed and has been due to my grandchildren,

surely by law there should be something fixed onto the sofas about fire hazzard??

 

Also wanted to know who the manufacturers was so I could confirm the store managers claim that " it's how the sofas were made with no bottoms on"

 

Rang store and was told only thing they could tell me was "ITAL ROMA" ??

 

Is that....Made in Italy?? or it's made in Italy, Rome?? Thats a big help NOT

 

Apart from that the store holds no more details, so who would Know the manufacturer?

 

Any ideas or help please :-)

Share this post


Link to post
Share on other sites

UPDATE

 

After sending a letter to both CEO and Customer Relations..........RESULT got a phone call from a new Regional Manager, who was very pleasant and accommodating, (very rare attribute), she said it was more of quality rather than a service issue, I totally agree. So someone is coming out in next 2 weeks to attach underneath bottoms onto my suite. Thank You RM

Share this post


Link to post
Share on other sites

Recieved a conformation letter today from BH Customer Relations Manager regarding my repair, so have it in writing now !!!!.................

 

Dear Ms XXXXXXXXX

 

Re: XXXXXXXX

 

I write in response to your letter of 18 January to Leo McKee, which has been passed to me to investigate. In your letter you have stated that the sofas you have taken out on a hire purchase agreement with the XXXXXXXX Branch, has no bottom coverings.

 

I am sorry this matter has caused you concern regarding the safety of the items you have been provided with. To resolve this matter for you we have arranged to replace the Hesain under the suite within the next 14 days.

 

At Brighthouse, we strive to offer a high level of customer service at all times and seek to review and improve our procedures. We therefore thank you for taking the time to contact us and giving us the opportunity to resolve your complaint.

 

I hope this response resolves your issue, but of course I am happy to answer any further queries you may have on this matter.

 

Just like to say a big thank you to DX :-D

 

Also if you want results go to the top

Share this post


Link to post
Share on other sites

hehe

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Just to update

 

Eco Master (repair company) have phoned me to book a date, 26th Feb, to rectify these poorly made leather sofas.

 

I shall be inspecting the work before they leave my house.

 

Just waiting on the Ins reclaim now, then once paid my agreement off it's bye bye Brighthouse.

Share this post


Link to post
Share on other sites

Eco Master rep came today as promissed and sofas have now bottoms on :-D

 

Just shows what YOU can achieve when the customer stands up for their rights

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...