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EddiesMum

Calling Aviva Car Insurance Claim gurus!

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Hi there if there are any car insurance gurus out there I would be extremely grateful if you could read this!!

 

I have a current claim ongoing with the above. The car is currently with Solus being repaired (I hope). My insurance is due for renewal on 17th January.

 

Do I have to renew with Aviva in order for the current claim to be completed? I do not wish to renew with them. I have a courtesy car at the moment whilst my car is being repaired. However if I do not renew with Aviva does that mean I have to give the car back?

 

Any advice gratefully received.

 

Thanks.

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suggest you ask them!

I would have thought it would make no difference, they are responsable for the repair etc. until fixed.

you will have to declare cliam for new quote. tho.

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Hi EddiesMum

 

I can confirm that when an accident happens within the policy period (as has happened for yourself) we would still cover the claim in full whether you choose to renew with Aviva or not.

 

I hope that helps, but if you have any further questions or would like me to look into the claim for you, please feel free to contact myself and my team at social@aviva.co.uk

 

Kind regards

 

Dave

 

 

Dave Hyam

Aviva Social Media Team


Social Media support - Aviva

Check out our website @

www.aviva.co.uk

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Personally, I would stick with Aviva

Theres always cheaper out there

 

But in my experience.......... it's when you make a claim

You find out how good they are!!

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Well I did renew with Aviva - however I am not happy :( I don't wish to pay by monthly direct debit so I emailed them and asked to pay to by card but was told "told that was not possible". Also I can't seem to pay off the existing policy in full? Why??

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You can pay in full if you wish. If you pay by instalments, there will be a CCA and this must allow you to pay off any remaining premium in full. For the full years premium they cannot force you into a credit situation where you are paying interest. This is against FSA rules and Aviva would get a smack on their backsides.

 

Make a complaint to Aviva management and threaten to involve the FOS, plus inform the FSA.

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Well I did renew with Aviva - however I am not happy :( I don't wish to pay by monthly direct debit so I emailed them and asked to pay to by card but was told "told that was not possible". Also I can't seem to pay off the existing policy in full? Why??

 

Hi

 

I'm sorry to hear of what's happened and would really like to look into this for you and see if I can help. Can you please email your full name, date of birth, postcode, policy number and Consumer Action Group Username to social@aviva.co.uk?

 

Many Thanks

 

Stephanie Carrington

Aviva UK Social Support


Social Media support - Aviva

Check out our website @

www.aviva.co.uk

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You can pay in full if you wish. If you pay by instalments, there will be a CCA and this must allow you to pay off any remaining premium in full. For the full years premium they cannot force you into a credit situation where you are paying interest. This is against FSA rules and Aviva would get a smack on their backsides.

 

Make a complaint to Aviva management and threaten to involve the FOS, plus inform the FSA.

 

Thank you UncleBulgaria that is fantastic help!! thank you :D

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