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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DWP and Consent


unclebungee
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Came accross this and thought it important enought to post.:peep:

Make sure you tell your Doctor that he must contact you personaly for consent if ATOS are requesting any Medical Reports etc.

Consent

DWP obtain consent (1) from the patient (2) to approach you for the release of clinical information. Therefore you can rely on an assurance from DWP or a healthcare professional working for Atos Healthcare that consent has been provided and there is no requirement for you to ask to see a copy of the patient’s consent.

1. Consent may be provided either in writing, electronically or verbally. DWP has procedures in place to ensure that consent is valid.

2. Occasionally consent may be provided by a third party acting on the patient’s behalf.

• If the patient is mentally incapable of managing his own affairs, and there is power of attorney or an appointee is acting on behalf of the patient, as permitted in legislation.

• If the patient is potentially terminally ill and the claim to benefit has been made by a third party on the patient’s behalf, as permitted in legislation.

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You have it bit arse upwards. The Doctor doesnt need to ask for your consent to pass your details on as you have signed the bottom of the ESA50 giving consent for ATOS to contact them for informations. Why would you want the Doctor to contact you for consent when you must surely want your GP to support you and give a full report to ATOS???????

l I agree that

– the Department for Work and Pensions

– any health care professional advising the

Department

– any organisation with which the Department

has a contract for the provision of medical

services

may ask any of the people or organisations

mentioned on this questionnaire for any

information which is needed to deal with

– this claim for benefit

Taking a poke at the world

 

Never argue with an idiot, he will only drag you down to his level and beat you with experience

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You have it bit arse upwards. The Doctor doesnt need to ask for your consent to pass your details on as you have signed the bottom of the ESA50 giving consent for ATOS to contact them for informations. Why would you want the Doctor to contact you for consent when you must surely want your GP to support you and give a full report to ATOS???????

l I agree that

– the Department for Work and Pensions

– any health care professional advising the

Department

– any organisation with which the Department

has a contract for the provision of medical

services

may ask any of the people or organisations

mentioned on this questionnaire for any

information which is needed to deal with

– this claim for benefit

 

Hi Invalidation,

 

Thank you for your reply.

 

I don't have anything upside down or back to front as you so politely put it, I have copied this as it is.

 

In the ESA50 forms it does give you the option to decline this contact permission as well as giving the option for the DWP permission to contact your GP, many chose the latter but then don't realise what they are letting themselves in for which is why the horror stories emerge. In the end we all think we are doing right by choosing this option, it is the aftermath which then follows.

 

The point I was trying to make is this, yes I signed my ESA50 so the “DWP” can contact my doctor, NOT ATOS.

If ATOS request any information from my doctor then I have requested that he contacts me first before releasing said info to them.

 

It is my GOD GIVEN RIGHT to ask what information ATOS are requesting from my doctor, before He/she sends said info, moreover if I don’t like what ATOS are requesting then I will tell him/her not to disclose that information.

 

My Medical records are for me and my doctor’s eyes only, that is why I opted out of the system that asked for my records to be transferred to computer thus ensuring my records stay in paper form.

 

As for me wanting all the help I can get to help me with my Tribunal, well do you honestly think for one moment that Atos would do anything to help you win said Tribunal…I don’t think so.

 

If and when I require a Medical cover note for my Tribunal then I can ask my Doctor for said info myself, what I will not do is give ATOS any ammunition to put in their gun and then shoot me in the head at my Tribunal.

 

I would not trust ATOS with anything, nuf said.

Love and Peace always

 

unclebungee:wink:

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  • 8 months later...

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Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

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4: Staying Calm About Debt  Read Here

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you so much, so sorry to inconvenience you.

 

No problem at all - it is in your best interest to have your own thread, as I think this one was abandoned :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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