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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Mario12

Help!!! Employer changing working hours

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Hi all, hope someone can help me out:?:

 

I have been working for my employer for over 2 years working a 12 noon - 8pm shift. I am the carer of my parents who are old and unwell (Father has had 2 heart attacks in the last 6 months and my mother has parkinson's disease)

 

I have been forced to work 9am - 5pm as part of the business needs with only one day notice from monday gone. I have told my manager there is nobody else to look after my parents in the mornings as I am the only child still living at home. My sister in law who is currently working part time (after recovering from cancer and being off work for over a year) is able to come over and look after them in the afternoon and evenings.

 

I have spoken to my manager and his manager and both have been very unhelpful. A colleague of mine who is the carer of her disabled mother had the same problem but after discussing with my manager she has stayed on the 12-8 shift. I have spoken to HR about the matter and seems like they are siding with the business and not understanding the family situation at home. They are still looking into the matter and will hopefully let me know the decision tomorrow.

 

In my contract it states I am contracted to work any 8 hour shift between 8am & 8pm.

 

I really need to get my old shift back as I am worried sick something may happen to my parents while they are home alone. A family friend has kindly offered to pop over for an hour in the morning this week to make sure my parents are ok but she has her own children to look after and I don't feel right asking for the help as they my parents and not someone else's responsibility. I am just really worried leaving them on their own as they rely on me so much

 

What has annoyed me the most is the fact my colleague spoke to our manager to look after her disabled mother in the mornings and without any problems was able to carry on with that shift.:mad2:

 

Can someone please help me in the right direction?

 

Thanks in advance

Edited by Mario12

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Hello Mario12, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.


Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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Hello and welcome to CAG.

 

I'll move your thread to the employment forum and leave you a short term redirect. The guys there shold be able to help you.

 

My best, HB


Illegitimi non carborundum

 

 

 

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Have you made a formal flexible working request under the relevant legislation outlining how the work can be covered? That is step one. It may be your colleague has beaten you to it as these are first come first served.


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi Mario. You have the right to make a flexible working request like Emmzzi says, this is a statutory right that your employer needs to deal with through a formal process. The right to apply, however, does not include the right to have it granted. You can only make one application every 12 months. Can you also check your contract to see if it states your specific working times in there?

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Post 1 says any 8 hour shift between 8am and 8pm, no specific hours other than that.


If I have been of any help, please click on my star and let me know, thank you.

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Perhaps the following draft letter will be useful. Though if HR are already considering the request I doubt they will revisit the decision.

 

 

Dear HR-person,

 

I would like to apply to work a flexible working pattern under my statutory right to request flexible working.

 

I confirm that I am eligible to make a flexible working request because I have worked continuously as an employee of [NAME OF EMPLOYER] for the last 26 weeks. I have worked in [NAME OF DEPARTMENT] as [JOB TITLE] since [DATE]. I have not exercised my statutory right to request flexible working during the past 12 months. I have responsibility for caring for an adult who father who lives at the same address as me [describe medical condition].

 

[Details of former hours and current hours]. I would like to request some flexibility to accomodate my caring responsibilities [provide details of caring responsibility]. Therefore I propose the following [details of proposed pattern of work].

 

I look forward to meeting with you to discuss this request.

 

Yours faithfully,

 

................................................................

[name]


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really important the proposal includes how the work will be covered - it is your job to work this out, not your employers


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hey guys

 

Thank you so much for the advice, I really appreciate it.

 

The verbal answer was a no from HR. I am in the process of requesting flexible working hours. I dont think the answer will change bur at least im doing it by the book. The only issue i have is i may struggle to find someone to replace me in the department I work in.

 

Im sure there are loads of people wanting to work the earlier shift but how do i put it accross to my employer to ask staff rather than me ask employees?

 

Thanks in advance

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Hi guys,

 

Recently found my contract and had a read through it. I have straight away spotted a problem. In the contract on the 1st page it states that if it is a temp move of working hours then i must be given at least 48 hours notice before the new working patterm.

 

I was given less than 24 hours notice.

 

If i put in a grievance for the breach of contract this will most likely effect my request for flexible working hours. Just seems like the company is doing what they want and when questioned, say its in your contract.

 

Advice would be much appreciated

 

Thanks

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24/48is trivial. Just put in the flexible request.


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Try the flexible request first before you start looking at the contract and getting all official/legal on them. At the end of the day you would like your request granted dont upset the employer first. although we all have rights we dont have to do the bull in a china shop every time to get what we want.


If I have been of any help, please click on my star and let me know, thank you.

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