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sytra

BT Phone and Broadband issues

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Can anyone offer some advice, getting nowhere with BT.

 

Basically we move to a village and decided to take BT for the phone and broadband as we knew the neighbours had them so assumed they would work.

 

Since having our line installed on 21st Dec it has been one problem after another, first of all we couldn't get the broadband nor the phone working (dialling out), so after a couple of hours we disconnected the broadband and hey presto the phones worked, so called BT who after a lot of questions did a line test which came back fine but still no broadband our end. Booked a BT engineer thinking that if they came and sorted it everything would work out ok, but, engineer came, fitted a new master socket but said that the broadband was very weak in the village and he couldn't get a strong enough signal, off he goes and we cant make calls again, called BT again and they want to charge another £99 for another engineer to come and try to sort it out.

 

Where do we stand legally if we wanted to cancel our contract as they cannot provide the broadband as promised, we will still keep them for the phone if it ever works!! but the broadband we need, and can get satellite broadband for a few quid more that will be a lot quicker.

 

Thanks in advance

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What speeds/service did BT advise you would received?

 

What are you actually receiving?


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