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DJ1965

Mobile phone repair rights

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Hi all,

My mobile phone is out of warrany and was repaired in Septmeber.

I paid for the repair, however the same fault has occurred again.

 

I spoke to the repair company and was told the repair would be under guatantee, so I would not have to pay for it.

 

The comapny are now saying the reapir was only guaranteed for 28 days, which has not elapsed.

 

They have now said they have all calls recorded and will be checking back as to what was said, but the recorder was not working today

(how convenient! - business speak for 'We need time to cover our backs while we see how we can get out of this!')

 

I said that if a product is incorrectly priced in a shop, the shop has to sell it to me at the marked price, so in my case,

if I have been given incorrect information, and that call is recorded, they should have to abide by the information they first gave.

Am I right?

Any advice/information would be appreciated.

Thanks

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Hello and Welcome,

 

I have moved this thread to the Telecoms Forum.

 

Regards,

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

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you should of gone back to the place your brought the phone from in the first place

 

warranty, sadly, has no bearing on your rights under SOGA.

 

it would have been repaired under SOGA

 

now you've had someone inside it, game over.

 

if the same fault has re-occurred, they should repair for free.

 

dx


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