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Premium content in online game

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First time asking a question so forgive me if I do it wrong!

I play an online game using my android mobile conected to O2. I purchased some "premium" content using my phone bill as payment.

I at no time received the "premium" content, yet the cost shows on my O2 bill.

I contacted the company who suplly the game, they claim not to have received the money. I have sent them a screen dump of my O2 bill showing the amount as due on my next bill I have also forward a copy of the sms confirming payment yet they still refuse a refund.


Question: As I am on a post pay contract ie I pay after acrueing charges are O2 as a credit provider jointly and severly responsible for the content. If so can I claim the money back from O2 if I get no where with the company.


Sorry if this is hard to follow, I think I have included all the pertinent facts.

Thanks for reading

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