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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Oxford Cabby

my taxi got pcn parked on a taxi rank

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Hi all, earlier today I got a parking ticket for £70 whilst I was parked on a Taxi Rank, strange, seeing that I drive a taxi, the Council Parking Warden said that because I was not in my Taxi,( I had nipped out for a pee) he could give me a ticket. The sign next to the Taxi Rank says "No stopping except Taxis at anytime" it does not mention anything about the Taxi needing to be attended. I know that I am supposed to be by my Taxi and available for hire if I am on a Rank, but that is a matter for the licensing officer and not a parking offence I hope. Has anybody got experience of this, or knows the parking law and can help please. It is not a red route, and there are no other restrictions in place, just a normal Taxi Rank. Many Thanks

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Appeal it on the grounds that the contravention did not occur. Your vehicle was a taxi parked in a taxi bay. keep it brief and to the point, don't mention pee break/ unattended or what the CEO said etc

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are you a private or hackney????

 

Can any type of taxi use the taxi ranks?

 

Taxi ranks can only be used by licensed hackney carriages. Generally, these are the normal 'black cabs' although in certain areas of the Borough a number of other vehicle types have been licensed to operate as hackney carriages. Only Hackney Carriages can display the word "TAXI" on the roof. Private hire vehicles cannot ply for hire or use taxi ranks at any time.

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Distinction between a taxi and a private-hire car (MC 05009L)

The appellant, a private-hire driver, was issued with a PCN under code 45 (Parking in a taxi rank) and appealed on the ground that he believed he was entitled to park there. The council contested that the rank was for licensed hackney carriage drivers only and made available for hackney carriages to wait to be hired by members of the public. The Adjudicator ruled that it was common knowledge that there was a distinction between hackney carriages and private-hire vehicles and that ranks were for hackney carriages to ply for hire. She found that, as a private-hire driver, the appellant should have been aware of the distinction and the fact that he was not entitled to park in a rank.

The appeal was dismissed.

 

 

but i also found this, which may help you

 

When is a taxi available for hire? (SQ05010H)

Driver of a licensed hackney carriage, the appellant left his vehicle for a few moments on a double yellow line while he went to the toilet and was issued with a PCN for waiting in a restricted area. The council contended that he was not entitled to wait in the taxi rank, because the vehicle was unattended, not available for hire and therefore not "a hackney carriage" as defined in the bylaw. The Adjudicator, ruling that he did not interpret that to mean that the vehicle ceased to be a hackney carriage for every minute that it was not in such use, found that the common sense view of the appellant's vehicle would say that it was a vehicle used in standing or plying for hire and had the required number plate fixed on it. He was also satisfied on the facts that the vehicle was available for hire, except that any passenger would have had to wait to depart until the appellant returned from the toilet.

The appeal was allowed.

 

 

so it depends on what type of taxi you are i think

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Thanks for your replies so far, I drive a public hire taxi (black cab) Not private hire (mini cab)

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Sgtbush has found a good appael point but I would keep that for adjudication if needed.

 

Appeal solely on the alleged contravention to begin with. Let the council come back with unattended/ not a hackney carriage if they want

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Thanks to you all, i think I have enough to hopefully save myself £70, which is about double my earnings today after Diesel. You responses were very quick, and I will now try to help others on here if I can.

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OK not Oxford but this is the definition of Code 45 from the LOndon CEO handbook

 

"The contravention occurs when a vehicle that is not a licenced taxi with a licence plate on the rear waits on a taxi rank marked TAXIS"

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Thanks Michael, my taxi is licensed Oxford City council (hackney) and I was on an Oxford City Taxi Rank, if that helps.

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