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    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
    • We care, we are highly motivated – and we enjoy winning against Hermes – which we do on pretty well every occasion. Start reading the sub- forums so that you are familiar with all the Hermes stories and the way that the process normally goes. Make sure you understand the mediation process. Make sure also that you understand the steps involved in bringing a small claim in the County Court. It's very easy but you need to know the steps in advance so that you have confidence. Don't forget that this is a self-help forum   If you have CCTV footage then please post it here. I suggest that you put it up on youtube and then post a link to it on this thread.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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I have been watching customs programmes in Freeview channel 11 Pick TV recently and it has given me a lot of concern. Can anyone throw some light on the following. I must admit it is probably quite unlikely to happen but \I| just wondered what would happen in this case.

 

I have noticed that sniffer dogs go round the passengers going through the nothing to declare exit but frequently people are pulled in because the dog has found something. This could be just a simple case of a taxi driver handing the case who had been taking drugs or some similar thing like that.

 

I was wondering what would happen if a passenger put a light package in my coat pocket when I was in the toilet on the plane hoping to retrieve after I had gone through customs. If I was pulled in I would no doubt be asked if I had anything to declare and the answer of course would be no. Once the package was discovered obviously the customs officer isn't going to believe me when I tell them that the package is nothing to do with me. I could in fact be imprisoned for quite a long time.

 

I would expect the package to be found on the scanner when they themselves went through the security but what if it was not detected?

 

Am I being paranoid about this? I really don't know how things work at airports.

 

I am travelling to Agadir in April and am getting quite concerned about this even the idea of a hotel porter or taxi driver handing my luggage. I am almost 70 years old now and obviously they are only trying to help but if they are used to taking drugs this could be spotted at the airport and cause me unnecessary delays.

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I think you are worrying unnecessarily. I have certainly yet to see a sniffer dog at a UK airport. Try not to let it bother you. Stow your coat in the overhead locker. If i were going to smuggle drugs i would have them hidden in my hold luggage not in my pocket. Not that i ever would as i detest them,even so called soft drugs.

Any opinion I give is from personal experience .

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Thanks for your reply. I know that Gatwick does have sniffer dogs as I've seen them on the TV. Yeah, I think I am worrying too much about this but still it is a concern I have.

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My husband travels to and from high risk areas about once a month and has done for his entire working life. He has never had any problem with security, customs, sniffer dogs or immigration in the UK or anywhere else.

 

Other than taking such sensible precautions as not leaving your luggage unattended, you have nothing to worry about. I watch those programs too and customs officers know exactly who they are looking for and have enough sense to know if it's a simple case of someone else having handled your luggage.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Just a thought as well,if this is on pick tv just how old is the program. Remember it may also be propaganda to discourage people. Just how frequently are they used

Any opinion I give is from personal experience .

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Just a thought as well,if this is on pick tv just how old is the program. Remember it may also be propaganda to discourage people. Just how frequently are they used

 

If you are referring to sniffer dogs

you wouldn't see them that often because as well as the passenger terminal they are involved in parcels, lorries, shipping and so on. I don't know how many dogs they have at Gatwick and of course they need rest. periods too.

I only mentioned that because I know it happens. However the scanner should register drugs on all luggage before it arrives at the baggage reclaim and of course they will pull you in should they get a reading on it. There are of course a few that get held over just as routine and I think it's that that I am more concerned about.

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At gatwick they have got rid of check-in for some low cost airlines. Previously they used to ask you if you have seen anything suspicious or suspect anybody could have fiddled with your bags, etc.

"Ask not what your country can do for you, ask what you can do for Poundland"

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Thread moved.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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At gatwick they have got rid of check-in for some low cost airlines. Previously they used to ask you if you have seen anything suspicious or suspect anybody could have fiddled with your bags, etc.

 

Not just Gatwick and not just low cost airlines. If you have hold luggage you still have to drop it and you get asked (sometimes) At Amsterdam with KLM the whole process is automated, you even send your own hold luggage through.

Any opinion I give is from personal experience .

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