Buy As You problems

[caroline5299]

Good Afternoon

 

i have 2 laptops from this company

one which my son uses for school work

and another which i use for my college work.

 

The first laptop i have had for over a year and have paid quite a bit off it,

 

the second i only got at the end of last year

 

up until recently i have always paid on time

 

however before christmas i had to do extra hours at work (i work full time anyway)

and then i was taken into hosptial due to the fact i am pregnant and suffered a blood clot and bleeding (i am a high risk pregnancy) which caused me to miss the meter guy ,

 

the day after i was released a bayv regional manager knocked on my door,

when i say knocked he banged on all doors and even one of my windows and

when i didnt get to the door quick enough started knocking on my neighbours door,

 

on opening the he was talking to my neighbours then came back round to my door,

he was quite aggressive and stated he was there to collect the goods

 

i refused and told him i would seek advice from a solicitor,

 

he then said in a cocky voice 'you speak to a solicitor i will go and get the police right now as you have our meter and our goods' then he calmed slightly and

 

asked to come in to discuss,

he did so,

 

he told me to pay some off my account immediatly or hand back the goods,

 

i stated that i didnt have any money on me until my partner arrived home,

he then said someone would call the next day and left.

 

I was taken back into hospital the early hours of the next day due to another bleed and am currently still in hospital,

 

im worried sick about this,

 

also when i got the second laptop it appears that the money i have already paid for the first hasnt been taken into account

and i now appear to be paying all over again only this time for 2 laptops,

 

the guy stated that he did not need a court order

and they have the right to just take the goods back

and then i will not owe a penny anymore

but the contract does not say that,

 

it states that if i have paid less than 50%

i may still owe money even after ive returned the goods,

 

also i havent had anything in writing at all to say the goods are being repossessed

 

he says they can just take them back?

 

Is any of this true and also the way he knocked on my door are they allowed to behave in this way?

 

can anyone help me?

[dx100uk]

no he cannot act like a bailiff.

 

and some of those things are downright WRONG and he should not be saying them

 

you need to name and shame HIM and the branch

 

we have a BAYV rep, who i'm sure will respond soon.

 

however, COMPLAIN, seek compensation for the distress this has caused.

 

they are NOT BAILIFFS and have NO SUCH legal powers

to seize aNYTHING.

 

only if you allow them to take the goods

 

is the only way they can get them.

 

dx

[caroline5299]

Thank you for this,

 

I am currently in the process of putting together a formal complaint,

 

At the moment i am limited as to what i can do from the hospital though,

 

i only have limited internet access,

 

but as soon as i home i will be making phone calls and seeking legal advice,

 

I am putting everything in writing and will be recording any phone calls and also recording any conversations if anyone should attend my property,

 

i am told that as long as i inform them they are being recorded which i will do so i am well within my rights to do this,

 

after his call the other day i was quite shook up i felt intimidated and threatened in my own home

and i have always made sure my home is a safe environment for myself and my son,

its a place where we both should be able to feel safe not threatened and bullied.

 

Thank you for the reply.

[caroline5299]

I am not sure which branch he will come from possible Bishop Auckland, County Durham area, as that is the area i am in........

[dx100uk]

well done

perfect responces to actions to be.

 

dont EVER let them intimidate you

 

and you can record what you want

 

if it were ME

 

i'd go out with a video camer / mobile phone.

 

tell him to go away

 

and call the police

 

as simple as that

 

you also need to look at a formal complaint

 

to your MP, OFT, Trading Standards etc etc.

 

dx

[locutus]

Stress is the last thing you need in your condition. If you are friendly with the neighbor, ask them what the BAYV rep was discussing with them (they could also be customers?), if he was discussing anything about you then make a complaint to BAYV for breaching the data protection act. If you do talk to this bully boy again, tell him that you are complaining and going to escalate the complaint to the information commissioners office, and from what information he has passed to your neighbor, the ICO could charge him with a breach in the data protection act. (Maybe remind him that the maximum sentence is up to 5 years in prison, and BAYV fined up to £500,000.)

 

 

p.s. you do not need to inform anyone that you are recording them, but it does make it easier to get the conversation admitted into a court case should it go that far.

[BAYV]

Hi caroline5299.

 

Thank you for taking the time to email us with your details. I can confirm we have received this email and will be looking into your concerns as a matter of urgency today.

 

Kind Regards

 

BAYV

[caroline5299]

I have had a text this morning from the Regional rep called John this morning, I am not sure if this is the same guy that attended my property but if it is, if Bayv think i will be dealing with him they are sadly mistaken, I also informed him by text that all corresspondence needs to be in writing and that the company have my email address, i have saved the texts. Thank you for your advice to anyone who commented it is greatly appreciated.

[caroline5299]

I was sent an email yesterday from Bayv customer support to say my complaint would be dealt with as a matter of urgency and i would have a response by the close of business yesterday, still waiting.............

[selique1]

I would write a complaint to their Chairman Mr Adrian Hill and copy the OFT, He needs to be aware of these examples in order that he realises what goes on under his watch.