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    • i'd be sending them an sar get all the details and see if his bank has proof of BT cancelling the DD too. then p'haps we can make a complaint......   £800/12 is about £67pcm - thats an expensive deal if this is for BB only and not phone as well & at what speed - i'd expect >70MPS for that deal...was it.?   the issue here is if it is for phone as well BT won't release the line till the debt is cleared if he wanted & should switch - to say vodafone at <£30PCM for the same deal.
    • Am I able to upload it like the earlier ones today? It seems to be easiest way for me to do it on my fone 
    • nothing to do with any warranty or guarantee nor T&C's. and nothing to do with where you kept nor used it.   under the Consumer rights act you are entitled for upto 6yrs to have an item that is fit for purpose.   your item has failed within 6mts so under the CRA it is the retailer responsibility to inspect it and have ONE chance to repair it .. no quibble.   sadly as you purchased the item through paypal with your credit card i don't think you have any rights that way under section 75 of the consumer rights act.   @BankFodder will be around AM to help with how to move you forward possibly by a formal letter but safe to say Sweatband.com are taking you for a fool.
    • It is residential. Not long been self employed, and in between been employed.   Everything was set up by dd. BT even let them upgrade the Internet 2 months ago, but did not refuse on basis bill not paid. No letters, nothing and normally would cut you off after not paying for a month.   Yes they should check outgoings, but young couple, and everything by DD.  They obviously realised they made a mistake by halfing it. Just wanted advice really    I would also like to point out they are very financially aware, he earns good money, just didn't spot it wasn't coming out, nothing alerted him to the fact it wasn't 
    • £800 for one year?? what planet are you on?   i will guess this is residential Broadband not a business A/C?   however i do find it a bit strange that a self employer person does know when or not money is going out of your A/C one month maybe, but to not spot 12mts of not seeing a BB bill smacks of poor financial awareness..    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi All

Sent my S.A.R - (Subject Access Request) to halifax on 03 August 06.

Received back incomplete, so sent request for missing statements on

08 September 06, As yet still no reply so sending another request

today (06 October 06) giving 14 days to comply or will submit complaint

to the Information Commissioner and begin County Court action.

 

I think I have given them more than ample time to fulfill my request,

we'll see how it goes from here!

 

Keep you informed, don't let 'em get you down, no more Mr Nice Guy!!

 

Good Luck

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Hi, I had trouble then found this woman,

Kelly Duffy

Senior Customer Relations Manager

Executive Office

Customer Relations

Direct Dial 01422 326326

Fax 01422 326688

kellyduffy@halifax.co.uk

 

All that is pasted from her e-mail! Check out my thread for other contact info

Aaronsdad v Halifax

Good luck

A D

[sIGPIC][/sIGPIC]"Another charge by the Bank?"

 

1st Claim (Current account)

30/11/06 WON! £3146.41

 

2nd Claim (Mortgage charges)

27/3/07 WON! - £277

 

3rd Claim (Credit card charges)

14/5/07 WON! £300

 

4th Claim (Old account 97-99 £444)

20/4/07 Prelim sent

9/5/07 LBA sent

Can't remember now but I WON!!!

My current thread - An A-Z - My previous saga

 

IF THIS HAS HELPED PLEASE CLICK THE SCALES - THANK YOU.

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  • 2 weeks later...

Received my missing statements by special delivery after sending gentle reminder on 6 Oct

 

Total sum owed £2,478

 

Time to send Prelim Request for Repayment

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No 8% is interest you charge at court stage, you must not include it in your pelim and lba letters, now the interest mentioned in the letters is that which ha been charged to your account due to going overdrawn SOLELY due to bank charges....leave it out if it doesnt apply to you, if it does the spreadsheets are in the library to help work it out!

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  • 2 weeks later...

Sent Prelim request, minus interest...(thanks), received acknowledgement of receipt, the case is being investigated and I should hear within 4 weeks. Standard stuff I should think.

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Hello, you only need to give them 14 days, it's your timetable not theirs.

Also if you stick to your timetable you could have it back for Christmas, :)

Saxon

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  • 4 weeks later...

All a bit messy really, sent LBA before sending rejection of offer but as it happens I checked Royal Mail's Track and Trace online for the recorded items sent and they have no signatures that they were received! So now got to file a complaint with Royal Mail. At least I can now send Rejection of Offer and LBA again...but this has caused major delay......Track your letters if sent Recorded or Special Delivery to avoid any unnecessary time delays!

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  • 2 weeks later...

OK....so the bank previously offered me £498, now after sending my LBA they have upped the offer to £1,229..not bad but not good enough time to prepare my court proceedings and see where that takes me.

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