Kwik Fit Full service??? bad idea help!

[A. Testa]

Hello,

 

i woudl like to know ifthe correct email address of kwik fit?

 

the 28th of December 2012 I had the bad idea to bring my car to a Kwik fit garage in Uxbridge for a full service paying 226.95

 

The car - a Peugeot 3008 1.6 (mileage 4584) bought in 2011 - was perfect! the full service also included unfortunately for me a check on the car' lights .

 

Yesterday I used my car after the holidays and to my astonishment the lights of the car did not work anymore and I was on the a very dark street risking my life!!

 

As the car was perfect and it is new and did not have any problems before the 'service'!!

 

Now i cannot use my car:-x

[ericsbrother]

Take it back there and ask them who did what. It may be completely unrelated unless you drove out of there in darkness and the lights were not working at the time. If all the lights are duff then the fuse is most likely. They should make good as a matter of courtesy. I am also puzzled why you would take a car of that age and mileage to Kwick Fit rather than the dealership for its (normally) free warranty service with such a low mileage. You couls also ring Peugeot and ask them to sort it out under warranty.

[dw190]

I am also puzzled why you would take a car of that age and mileage to Kwick Fit rather than the dealership for its (normally) free warranty service with such a low mileage. You couls also ring Peugeot and ask them to sort it out under warranty.

 

Please enlighten us as to which dealerships do free warranty service. ( They do free repairs for faults covered by warranty but certainly not service.)

 

I can understand going for service to places other than dealerships due to their excessive charges. My first year service would have cost £186.00 + Vat at the dealership, £90.00 at my regular garage.

 

This post is certainly not a recommendation to go to kwik Fit as they are sales orientated.

[scaniaman]

Why on earth would anyone take a car to Kwik Fit unless perhaps for tyres????????/

[Yukiko]

To be honest, knowing what new PSA group cars are like, its probably the switch itself. Have you any more details on the fault? Saying that their check on the cars "Lights" isn't very indicative. If they took each bulb out and checked it, I'd be inclined to say there was a small chance it was their doing. Remember, they're a tyres and exhaust centre... They'll make no money out of unplugging wires and making your lights U/S...

 

Do ANY of the following work?

 

Dashboard illumination?

Green warning light on instrument panel?

Side Lights?

Tail Lights?

Head Lights?

Full Beam?

Front/Rear Fog lights?

 

Could be a coincidence, and please bare in mind I'm never the first to recommend ANY fast fit centre as I've had shoddy experiences with them even checking my tyre pressures, let alone changing one...

 

On a side note, be wary that a Kwik Fit Full Service isn't much compared to taking it to a dealer. K/F will only do oil, filter, air filter (Maybe) and check everything else. Peugeot would probably take on car/engine specific tasks such as (I know not done now) draining the water from the fuel filter and the like.

 

Hope you get it fixed, but it sounds like a dealer issue. Take it back to Pug and don't mention it's "Service" at K/F unless asked.

[KwikFit Official Customer]

Hello,

 

i woudl like to know ifthe correct email address of kwik fit?

 

the 28th of December 2012 I had the bad idea to bring my car to a Kwik fit garage in Uxbridge for a full service paying 226.95

 

The car - a Peugeot 3008 1.6 (mileage 4584) bought in 2011 - was perfect! the full service also included unfortunately for me a check on the car' lights .

 

Yesterday I used my car after the holidays and to my astonishment the lights of the car did not work anymore and I was on the a very dark street risking my life!!

 

As the car was perfect and it is new and did not have any problems before the 'service'!!

 

Now i cannot use my car:-x

 

Hi there,

 

I work for Kwik Fit customer services team and spotted your comment on the forum.

You can send it to me at [email protected].

 

Kind regards,

Andy

[j66]

So you've not had cause to use your lights in the 10 days between the service and your post?

[northbiker]

I have used my local Kwik Fit in Altrincham for 2 years and apart from failing to re-connect the screenwash pipe after a service/MoT, which was simple for me to fix in 10 seconds, they have serviced my cars far more efficiently, and far cheaper, than other independent BMW/Alfa garages.

 

Nothing but good customer service with Kwik Fit, they always phone me and ask permission to fit anything which they say is worn/dangerous. A good example was a steady arm on the BMW, which was worn out - ten year old car - and was spotted when the front tyres were replaced. Old parts available for me to inspect.

 

My advice to people is that unless you have bought a nearly new car, don't bother going to franchised dealers unless you are prepared to pay a large amount of money in servicing and parts. Once a vehicle is older than say 5 years, the value of having a full dealer stamped book is debatable - some mint condition used cars are worth peanuts now; a BMW 5 series 2.5 petrol is a good example, as it drinks fuel at 25-30mpg. Two/three grand in cash buys a used one privately, but brace yourself for the running/repair costs. Which are huge. A battery for a 5 series is £110.

 

It's also worth saying, that after 20 years of motorcycle/car journalism experience, some people ride/drive like complete pillocks and wreck their vehicles. They are then usually the first to cry like babies when dealers won't fix them for free. Equally, some dealers are [problematic] who view the service department as an ATM machine and encourage sales staff to swindle customers at every opportunity.

 

General tips;

 

NEVER buy an aftermarket warranty, they are utterly useless; spend the money on having your car serviced by a garage that employs trained, experienced mechanics.

 

Do not buy a diesel if you are mainly commuting in town, it will break down. It will be expensive to fix.

 

Most dealer finance plans mean you are in debt forever due to the `balloon' system - when it's PX time, you still owe money. Borrow from a bank, or a relative.

 

If you buy trade or private always take the view that in reality, you have very little comeback unless you want to waste half your life writing letters, making phone calls, or paying county court fees to get useless judgements that dodgy traders simply laugh at. Inspect the car, test drive it. If you don't know what your doing get a trained mechanic to look at it.

 

Always take the view that 40% - 50% of all vehicle service histories are a pack of lies. Look at the car, look at the owner - does the owner look like they could afford to run this car?

 

Any car will cost you about 1500-2000 a year to own, whether you buy new and pay finance plus take a depreciation hit, or buy a banger and scrap it after 1-2 years. If you can't afford 2K a year for personal transport, buy a bicycle or take the bus.

[zoltron]

Why on earth would anyone take a car to Kwik Fit unless perhaps for tyres????????/

 

And they (Kwik-Fit) can't even do that without damaging something such as bodywork or alloys.

 

Complete monkey show with circus and clowns.

 

Get your tyres by some other means, plenty of tyre garages about who won't rip you off and are more than happy to business with you.

 

Plus they'll do all they can not to damage your prized possession.