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impossibleprincess

Hastings claim now with Carpenters solicitors

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Hi I have an unresolved insurance claim with Hastings. In October a lady went into the back of me I informed Hastings of the matter, I was advised to get my car looked at which I did damage had been done to my car, the third party at first didn't want to go through the insurance but once I got quotes for damage she wasn't prepared to pay so put it through insurance. Hastings put me on to Nationwide to get the car repaired they did a great job, problem I have now is Hastings have put my claim through to Carpenters solictors to chase my excess who I don't feel I'am receiving the best possible service from. Could someone please advise as I want to get this matter resolved ASAP as I have been left out of pocket after having to pay my excess. I feel that Hastings have washed there hands of the matter as I have had no contact from them since this. This is kind of scary to me as I have never had to claim on my car insurance before

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Hello and welcome to CAG.

 

It's better for you to have your own thread because no two cases are the same. I've started a thread for you, please continue to post on this one.

 

My best, HB


Illegitimi non carborundum

 

 

 

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Hi impossibleprincess, Thanks for taking the time to post, I am sorry that you feel this way and I would like to assure you that I will do my best to help you get this matter resolved. Can you please get in contact with me with your policy details and I will help. socialmedia@hastingsdirect.com Many Thanks, Jamie

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Hi Jamie

 

thankyou for you reply and for speaking to me this morning. I have sent you an email this evening giving you my claim number with yourselves and outlining my concerns with Carpenters. Up to this point no one from Hastings has contacted me after giving you the information over the phone earlier. if there is any further details you require like my policy number please feel to contact me.

 

kind regards

impossibleprincess

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Thank you for updating us, princess. I hope Jamie is able to help you, please keep us posted on how it goes.

 

HB


Illegitimi non carborundum

 

 

 

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Hi impossibleprincess, Thanks for the update. I have received your email and all the relevant information and I am awaiting an update, if there is anything else I can do to help please let me know. Many Thanks, Jamie

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Can you tell me if you have now managed to get your excess back, as I'm in exactly the same boat. Thanks.

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I'm having issues with boy Hastings and Carpenters at the moment.

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Hello and welcome to CAG.

 

You need to start a new thread of your own please, this one is five years old.

 

Best, HB


Illegitimi non carborundum

 

 

 

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Thank you HB, Will do. I'm just collating info etc. first.

Bri

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