cashcard acc- told me I have to close natwest acc first!!??

[jboyd83]

Just had an appt at Barclays to open a basic cashcard acc...and they've just told me they expect me to close my Natwest current Acc first before they will even consider me...but WON'T gaurantee they will give me an acc when I've closed my Natwest!!! So they expect me to close a bank account, leave my money in limbo with no security that they have anywhere for me to put it!?? Is this even 'allowed' ??

[BRIGADIER2JCS]

What nonsense, was this a manger or just a ''customer advisor''?

[jboyd83]

Thought as much but didn't want to get my knickers in a twist in the bank (or twist his for him) without the facts to back me up it was but a mere young boy...not the manager, however it was an appointment and they had the facts yesterday when I made the appt, they knew I had an acc with Natwest and I'm a bit narked that they have wasted my time which is something I don't have with 3 children that I've had to get babysat to go to the appt!

Grrrrr...what do you suggest I do brigadier, any facts to baffle them with please?

[BRIGADIER2JCS]

I would be asking how the hell do they expect you to close one account before you are assured a new one is availble,

ask to speak to a senior staff member and phrase it a a complaint.

[jboyd83]

Righty o then, so no regulations or laws that allow them to state this to me...ok will do as you suggest. Thankyou Brigadier

[BRIGADIER2JCS]

Yes I think this was plain stupidity from a spurannuated school boy with little experience.

[jboyd83]

Yes I think this was plain stupidity from a spurannuated school boy with little experience.

I agree, just don't always have the confidence to argue the toss, thanks again.

[slick132]

Hi JB,

 

I would write a letter of complaint to the branch and copy it to Barclays HQ.

 

Say that you resent having wasted your valuable time meeting with someone who appears to be inexperienced while having to pay for a childminder. Furthermore, you will have to repeat the process at another appointment to open a new a/c.

 

Ask that they consider compensating you for your wasted time, effort and childminding costs. Also, that they set up a new appointment with a senior branch member better acquainted with the process of switching bank accounts.