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Vauxhall complaint

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Please someone help me, brought a Astra may2011. Got 3ys warranty and life time warranty.

 

Gear stick hard to get in to1/2 crunch in reverse.

 

Garage saying its the clutch.

 

Saying its worn down blaming drivers error?...

 

... Only 28000 on clock want.

£800 to fix.

 

Brought it from Brinkley Vauxhall in Cannock very unhelpful.

 

Spent£250 on a full service in June.

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SOGA or warranty fix

 

you should not have to pay

 

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A clutch is a wearable part so I doubt very much whether you will have any joy using either SOGA or warranty claim for this.

 

28,000 miles is not a massive amount of mileage for a clutch. I think 50,000 is more like most manufacturers would expect (but not guarantee). But equally 28,000 is not ridiculously low either to claim faulty. As a driving instructor I know we are always on a hiding-to-nothing ever trying to claim on such an item coz they always just say it must be the way the learners handle the clutch!

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A clutch is a wearable part so I doubt very much whether you will have any joy using either SOGA or warranty claim for this.

 

28,000 miles is not a massive amount of mileage for a clutch. I think 50,000 is more like most manufacturers would expect (but not guarantee). But equally 28,000 is not ridiculously low either to claim faulty. As a driving instructor I know we are always on a hiding-to-nothing ever trying to claim on such an item coz they always just say it must be the way the learners handle the clutch!

Thanks for the reply. Just feel angry as paid garage£250 for a full service in June . To keep warranty. Paid so much over the years with this garage come back now with a lower price £530. But feel they should of done that the first time. Feel no loyalty been given to a customer who has spent a lot of money with them brought 2!cars one costing £18.000 and now this Astra £13.000

Just felt they think, woman driver riding the clutch. Feel any part that lasts that long must be poor quality. Been driving20 years with no clutch in any cars before.

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This may not be the case at all

I have a 2004 Zafira where it did just this at 20K miles and the Local main dealer insisted that it was wearable part and not covered and would cost £1K to fix BUT I am very mistrustfull so I attended the Garage and insisted on seeing the clutch once it was out The fault was a broken spring BUT the foreman kept telling me this was not covered and I kept telling him " Show me what the warranty says."

This went on fo 10 minutes or so till he finally gave in and showed me. It said "friction material not covered"

Thanks I said now get onto Vauxhall and get it sorted under warranty which they reluctantly did.

I also informed him that I had run a garage and had probably changed as many clutches as he had which did not please him greatly .

The Dealer principal was not impressed and I was treated like Gold therefter

 

I have to say this was in 2007 and the Vauxhall warranty may well be changed by now but it is worth checking

Hope this helps

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This may not be the case at all

I have a 2004 Zafira where it did just this at 20K miles and the Local main dealer insisted that it was wearable part and not covered and would cost £1K to fix BUT I am very mistrustfull so I attended the Garage and insisted on seeing the clutch once it was out The fault was a broken spring BUT the foreman kept telling me this was not covered and I kept telling him " Show me what the warranty says."

This went on fo 10 minutes or so till he finally gave in and showed me. It said "friction material not covered"

Thanks I said now get onto Vauxhall and get it sorted under warranty which they reluctantly did.

I also informed him that I had run a garage and had probably changed as many clutches as he had which did not please him greatly .

The Dealer principal was not impressed and I was treated like Gold therefter

 

I have to say this was in 2007 and the Vauxhall warranty may well be changed by now but it is worth checking

Hope this helps

 

Thankyou. Feel unless you know what your talking about its hard to prove. Just such a surprise when they said it was driver error. Feel something else cause it to wear down. Hard to prove.

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Going back to 2009 I bought a 2007 Zafira which had clutch problems. Apparently there was a manufacturing fault with the clutches that caused problems. I found this out from the Vauxhall Owners Forum and managed to obtain a copy of a Bulletin that had been sent to dealers about the problem.

 

They tried to put it down to driver error but backed down when I gave them the reference of the bulletin and replaced the clutch and flywheel.

 

Whats more is you dont need to have cars serviced at the main dealers to keep the warranty.


PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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Going back to 2009 I bought a 2007 Zafira which had clutch problems. Apparently there was a manufacturing fault with the clutches that caused problems. I found this out from the Vauxhall Owners Forum and managed to obtain a copy of a Bulletin that had been sent to dealers about the problem.

 

 

 

They tried to put it down to driver error but backed down when I gave them the reference of the bulletin and replaced the clutch and flywheel.

 

 

 

Whats more is you dont need to have cars serviced at the main dealers to keep the warranty.

 

 

 

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error


PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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Thank you. Spoken to managing director. Who agreed to pay half. Still with the flywheel £450. Said a1clutches could do it for£300. Came back £350. I was so fed up by this point I agreed. But pointed out that it would be the last time they seen me as a customer. And would take my customer elsewhere. He then agreed to do it for free. A little confused about the flywheel as a1 clutches said my car doesn't need one. But Vauxhall said I did. Thanks about the service advise, must of misread the policy. I had a zafira lovely car . Had so many probs with the turbo and oil leaks. Had to sell it as couldn't afford the repairs had 2 turbos. And when I sold it there was still prob with car drinking oil.

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What does the fact that you eventually had the clutch done for free tell you ??

 

 

Well done anyway

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Just as a point,

 

Nearly every Vauxhall I've driven, apart from Automatic ones, have a crunch going into Reverse. No idea why, but "they all do it".

 

Somewhere in the small print in the handbook, it says "Depress clutch and wait three seconds before attempting to engage Reverse". Worth trying this with your car.

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