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    • its a clever scam i bet you've never used dividebuy bet its not from them either...   dx
    • so i see you are back  what happened here...   dx  
    • Have you suffered any loss from fraud?
    • Hi   I recieved the following email a few days back I sent a complaint but had no response or acknowledgement        Dear Me Unfortunately, I am writing to you to let you know that earlier this week we discovered that DivideBuy and its customers (including you) have been the victims of a cyber incident, which involved some of your personal data being accessed. I wanted to write to you as soon as I could, to let you know what we have discovered so far, and how we are going to protect you against any consequences of this attack. Details of the Data Breach In the last few days, since becoming aware of the incident, we have been working hard, together with external specialists, to make sure that all data is secure and that an attack of this kind cannot happen again. We have also established that within the information that was accessed it may be possible to identify: Name Date of Birth Address Telephone Number Email address Associated Alias Although some credit report information was also contained within the material that was accessed, this was not stored in a readable format and so is not likely to be able to be used by the person or persons who accessed it. Please be advised that the data compromised in the incident did not contain any bank account or credit card information.   Further Steps My primary concern, and the concern of everyone at DivideBuy, is to make sure that as far as possible you are protected from any worry or other adverse consequences as a result of this incident. In conjunction with TransUnion International UK Limited (“TransUnion”), one of the UK’s leading consumer credit reference agencies, we have therefore arranged a 12 Month subscription to TrueIdentity, an online monitoring service, at no cost to you. This credit monitoring service will notify you by email of critical changes to your TransUnion Credit Report.  Should you receive an email alert, you can review and validate the reported change by logging into the TrueIdentity portal. This allows you to identify any potentially fraudulent activity on your TransUnion Credit Report.   How to access TrueIdentity To take advantage of this service and help protect your identity, please visit:  https://trueidentityassist.creditview.co.uk And enter the following Secure Access code below before 30th March 2021: DVB1346 Upon successful completion of the registration process, you will have access to the following features: Unlimited online access to the TransUnion Credit report. Unlimited online access to the TransUnion Credit Score, with score factors analysis. TransUnion credit monitoring alerts with email notifications to key changes on a consumer’s credit file. Unlimited access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.   What should I do if I believe I am a Victim of Fraud? If you believe you are a victim of fraud, check your credit report and dispute activity via your TransUnion Credit Report that you do not recognise. TransUnion will then contact the Lender who has provided the data to make them aware that the data is possibly fraudulent. The Lender will then perform a fraud investigation and remove any data if they find evidence that fraud has occurred. You may wish to add password to your credit file as an extra level of security, so any lenders performing a credit search will need to request the password from you so they can proceed with the application. You can do this by adding a Notice of Correction (NOC), for free, to your credit file. You can do that by emailing [email protected] with the wording you would like to apply and include your full name, address, and date of birth.  Please bear in mind that Notice of Correction data is not shared across the credit reference agencies. You can also request a Notice of Correction to be raised with the other credit agencies too, please see their contact information below:    Experian Ltd: https://www.experian.co.uk/consumer/guides/notice-of-correction.html Equifax: https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/What-is-a-Notice-of-Correction1   You may also wish to contact Cifas, the UK’s fraud prevention service. They will be able to apply a Protective Registration warning on your credit file, for an administration fee.  To inform Lenders that you think your data could be at further risk of fraudulent access, so they can make additional checks to protect you moving forward.   The Protective Registration flag can be applied to your file with immediate effect by telephoning 0330 100 0180 (and must then be confirmed in writing).  You can also apply online at www.cifas.org.uk/pr_for_individuals. I, together with all of my colleagues at DivideBuy, truly regret any inconvenience this may have caused you, but we are working hard to put this right and to make sure that it cannot happen again.     Rob Flowers Chief Executive Officer   You are receiving this important information email because some of your data was on our database at the time of the data breach. You have NOT been added to our marketing lists or any other email list. We are sending this email to a list of people to provide important and urgent information updates about the data breach ONLY. You will not receive any marketing emails from DivideBuy unless you have signed up to receive marketing emails from us. If you wish to contact us regarding the matter you can contact us by post or email [email protected] www.dividebuy.co.uk Copyright © 2021 DivideBuy, All rights reserved. DivideBuy, Brunswick Court, Brunswick Road, Newcastle-under-Lyme, ST5 1HH, UK     I went on the dividebuy live chat and was told that dividebuy are not giving compensation for this breech, what can I do as this is causing me all sorts if worry now that my identity is going to be used in fraud, they have offered the 12 month transunion thing but I can't help but think this won't pick everything up on the dark web. I suffer from bipolar and I am really struggling to deal with it.   Is it worth me starting a County Court claim for damages or would I be wasting my time. Or would it be too early to start that and need to go through a certain route?   Tia
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Gross Misconduct - where to go from here


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Good Evening one and all.

 

I have to start off from the top. A few days ago in a huge moment of what I can only describe as a mindless act, I stole from my workplace. Or at least I attempted to. I was promptly caught and asked to come back in. This is the biggest single regret of my entire life.

 

I had worked for the company for nearly 4 years and to decide to throw it all away for this is unfathomable. Today i was invited to a investigation, which lasted for about an hour. After this was completed I was then informed after admitting my guilt, and offering no reason as to why I did it. I was informed I will be invited back for a disciplinary hearing - which I am 99% sure will lead to me losing my job, this I have come to accept.

 

However, my question is not about losing my job, it is about what to do next. I have written an immediate resignation which i intend to deliver to the store, this would be against the 4 week notice period so I would lose that right for pay and my holiday accrued.

 

I am under the impression though that the 20+ days I have already worked since the last payroll cut off and also the paid suspension will be honored and I should receive them.

 

I understand as well my employer has the right to deny my notice, and carry on with the investigation in my absence, this may result in dismissal and then the notice period / holiday pay is ok again?

 

The last bit of my query is I am fully aware this will affect my references in the future - I will not give the name of the manager or hr department for example when giving referees. I partially understand that if asked in the future, if they decided to dismiss under proceedings of the disciplinary when asked for a reference they can put "resigned under investigation" or words to that effect?

 

Please could anyone at all shed any light on this? Thank you in advance.

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hold up. do you have any mitigating circumstances at all? stress? mental health issues? seeing gp for anything?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I have been having alcohol issues for a while, not alcoholism as a whole, but it could be classed under that. I also have been treated for anxiety recently too by my GP.

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well I wouldn't resign if I had a condition affecting my mental health I was prepared to get treated for so there was no recurrance. Not before I had an occ health referal and had grovelled a lot, anyway.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I don't know if after my preliminary hearing today if that will work, i basically admitted the offence and being in the wrong. i'm well aware that this is going to affect my life immensely now. just wish i could change my actions. Im still in the frame of mind to send my resignation tomorrow, and hope for leniency.

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I am not sure you have much to lose by having the discussion.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I understand, but do I have anything to gain. I need the time that the meeting will be at the go on a job course, I also know they're adamant I will lose my job, so hence the immediate resignation. I've put everything at risk for one stupid act, including my 4 year relationship with my fiancee.

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Is it a "once in a lifetime" course?

 

If they decided to prosecute that would debarr you from working in certain professions. Do you know what they are yet?

 

Sounds like bad panic decision making to me.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Well the job I'm leaving is retail, the one I would be going to was either marketing, or IT sales. Obviously I have to rule out my chances of working for banks, insurance, etc in the future.

 

I am panicking I suppose, which is why I'm on here. I have read up though, and as I didnt leave the full premises, and all items were recovered - i.e. it wasnt money and items, so trivial at less than £40, there isnt a criminal act to prosecute for, not one they'd see the point for (I, believe it or not, used to assist on the loss prevention team) and understand what they do and dont want to pursue.

 

Thank you for all your replies so far.

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*shrug* is up to you. I have been involved in cases where people have done weird things due to stress or illness and gone for a final written if they are committed to treatment. If work don't know you have been having issues they'll assume the worst.

 

At the least you may get a slightly better reference if you go through the process.

 

It is seldom the end of the world. Huge numbers of currently employed people have had problems in the past. None of us are perfect. The sky will not fall in.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Thanks Emmzzi, I received 2 more interview requests today, so god willing, out of all the chances I have there will be one person who chooses to give me a chance. One of them was cheltenham and gloucester, I find it not as likely to be anything but a straight no, though I will never know unless I try.

 

I do not wish to still attend the hearing, for example, I didn't bring up in the investigation affects of anxiety and/or stress nor alcohol abuse. So the likelihood of them accepting this in a formal disciplinary is highly unlikely, they will deem it me clutching at straws.

 

Unfortunately the sky feels like its falling in, and still may. Ive lost all my friends respect, half of them aren't talking to me and my fiancee is unsure whether she wants to continue with us as a relationship, in which case I would move 200 miles home. Then maybe the world will truly feel like its ending.

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Hon, I am not ure why you are asking for advice since you have decided what to do and no discussion will sway you from it.

 

Very good luck, let us know how it goes.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I suppose I am seeming a bit stubborn yes. Sorry,

 

I shall await what the letter back says, I presume it will be either to tell me about the disciplinary or that they accept my resignation. Will have to wait until Monday / Tuesday for that now. Then I can assess whether to go through with the disciplinary, if they don't choose to accept my resignation they obviously will be wanting to make it an official dismissal.

 

Thanks for your kind words.

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IMO dont make the situation worse by coming up with reasons as to why you did or didnt do it, resign with an apology, you could state that it was out of character but if i were your employer I would be thinking along the lines of is this really a one off or is it the first time this person has been caught?. Leaving your job under these circumstances is not the end of the world we all do daft things for one reason or another and sometimes we really dont know why we did them, it happens, dont keep beating yourself up over it and dont prolong the situation by appealing etc etc. You have accepted you did it, apologise and hopefully the company will not take the matter any further, they may be happy that you have left with the minimum of fuss and may be agreeable to a basic reference which isnt too bad.

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Thank you assisted blonde That is what I will be hoping for. I've sent the resignation first class special delivery today and also via a scanned copy to the HR guy at head office. I included an apology, and at the end some thanks for their support over the years (if anyone wisehs to see it I will copy and paste the letter). I wont be seeking an appeal nor any grievance. I'm bang to rights, I just want it over with now and on to the important step of getting a new job which I have already made head way, only time will tell if the reference they choose to give or not give is a bad one - in terms of its content.

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