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    • Thank-you dx for your feedback. That is the reason I posted my opinion, because I am trying to learn more and this is one of the ways to learn, by posting my opinions and if I am incorrect then being advised of the reasons I am incorrect. I am not sure if you have educated me on the points in my post that would be incorrect. However, you are correct on one point, I shall refrain from posting on any other thread other than my own going forward and if you think my post here is unhelpful, misleading or in any other way inappropriate, then please do feel obliged to delete it but educate me on the reason why. To help my learning process, it would be helpful to know what I got wrong other than it goes against established advice considering the outcome of a recent court case on this topic that seemed to suggest it was dismissed due to an appeal not being made at the first stage. Thank-you.   EDIT:  Just to be clear, I am not intending to go against established advice by suggesting that appeals should ALWAYS be made, just my thoughts on the particular case of paying for parking and entering an incorrect VRN. Should this ever happen to me, I will make an appeal at the first stage to avoid any problems that may occur at a later stage. Although, any individual in a similar position should decide for themselves what they think is an appropriate course of action. Also, I continue to be grateful for any advice you give on my own particular case.  
    • you can have your humble opinion.... You are very new to all this private parking speculative invoice game you have very quickly taken it upon yourself to be all over this forum, now to the extent of moving away from your initial thread with your own issue that you knew little about handling to littering the forum and posting on numerous established and existing threads, where advice has already been given or a conclusion has already resulted, with your theories conclusions and observations which of course are very welcomed. BUT... in some instances, like this one...you dont quite match the advice that the forum and it's members have gathered over a very long consensual period given in a tried and trusted consistent mannered thoughtful approach. one could even call it forum hi-jacking and that is becoming somewhat worrying . dx
    • Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕 The more I read this forum and the more I engage with it's incredible users, the more I learn and the more my knowledge expands. If my case gets to court, the Judge will dismiss it after I utter my first sentence, and you DCBL and Highview don't even know why .... OMG! .... So excited to get to court!
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
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samperuso1
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Hi,my name is Sandra and i must say what a realy helpful forum this is.

 

Need a little advice.

 

I returned a falty pair of UGG boats to Cruise Clothes on the 6th of December.I phoned them on the 16th of December,and they

acknowledged they have received them,they were indeed falty,and i would receive a full refund within 3 days,payed into my paypal account.No money was payed in.Called them back today.Spoke to a different person.He said he would speak to the girl who told me i would receive a refund when she comes back from her lunch at 4pm.Needless to say no call came,and now know one is picking the phone up to me.I know its early days,but i feel as if i am being given the runaroud.If i dont have a refund in my paypal accont by early next week.What is my next step.

 

Any advice is much appretiated.

 

Regards

Sandra

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Hi

 

Update.

 

Just received a reply to my email,that was sent on frieday night to Cruise Customer Service,asking why my refund still has not been payed

into my paypal account.

 

Copy of email.

 

Dear Sandra,

 

Please accept our apologies for the confusion caused. When a colleague of mine had mentioned that a refund was to be issued as soon as the item was sent back to us, she has assumed the item had the tags on and was recent purchased. As the item has been worn and is over a year old, we have sent the Ugg Boots back to Ugg to inspect the item and verify whether it is a manufacturer fault. This process can take 6-8 weeks, we will contact you when we obtain further information from Ugg and discuss the options available.

 

 

Now even though these Ugg Boots were ordered on Dec 30 2011 and delivered on 7th Jan 2012.I have worn them 3 times.You could have taken them out the box and put them back on the shelf and Know one could have told the difference.The falt is,the back of the right boot.The fur has come away from the seam,and a hole has developed.For a boot that has been wore 3 times and cost £252.50.Is not acceptable.They came with a years guarntee.

Are they within thair rights,to make me wait another 2 months for my refund.Sorry for going on.But i am angry at being told one thing then another.

 

As always your advice is appretiated.

 

Regards

Sandra

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To be fair to the company you may have worn the boots only 3 times but they dont know that all they have to go on is the date of purchase and it would seem that when the fault developed they were very near the end of the gurantee period. yes you were told you would be refunded but the explanation the company has given IMO sound reasonable.

If I have been of any help, please click on my star and let me know, thank you.

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It is the proper way to do something, you can't really expect a refund on something purchased a year ago without examination. If the boots are found to be of faulty manufacture, then the shop can also claim a refund.

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Ah well seems i will have to be patient.Hopefuly it wont take the full 8 weeks.

 

I am sure they will find it was a falt with manufacture of the UGG boot.

 

Will update when i have any news.

 

Thankyou for the advice and help.

 

Regards

Sandra

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  • 1 month later...

HI,

 

How time flys,cant beleave its been 7 weeks since my last post here.Needles to say i am still waiting on this matter being resolved.

Contacted Cruise CS last month to see if they have heard from the manufacturer.They said they are still waiting.I think i have been more than patient.

They have had these boots since the 6th of December.Any advice on what my next move should be?

 

any advice is much apretiated.

 

Sandra

Edited by samperuso1
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Still waiting on a reply to this email

Sent this morning.

 

Hi

 

Could someone at Cruise CS please contact UGG and find out what the delay is in dealing with this matter.

Yous have had these UGG boots in your possesion since the 6th of December 2012.It has been 7 weeks since they wer posted back to UGG for inspection.I would like an answer.

 

Regards

Sandra

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Give then a few more days. Once the FULL 8 weeks have elapsed, then start hounding them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi,thankyou for the reply.

 

The 8 week deadline for inspection of the boots,will be up on Mondayi intend to give them till Wednesday.Can you give me some guidance as to what i put in my next

email to them.To get them to move on this matter.To think i boxed them up back on the 6th of December,beggars beleave.

 

Any help is much appretiated.

 

Sandra

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You need to be firm but polite. Ask them again what is going on. If they said they are waiting, then you need to tell them that they need to be pushing the company for a response. The hard part is that you need to "go through the motions", and follow procedure. Remember, its not the companies fault here, its the manufacturers.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi

 

Update

 

I contacted Cruise on Monday morning.Informing them that the 8 weeks is up for UGG to inspect the boots.

Reveived this reply.

 

Good Afternoon

 

Thank you for your patience on this matter, i have contacted our faults department and a decision will be made within 24 hours and they will contact you.

 

I emailed them back enquiring.Why is the boots with thair faults department,when i was told they are back at the Manufactures?They have never mentioned thair faults department till now.

 

I got no reply.I just answered the door 10minutes ago to a courier delivery driver who handed me a parcel.On opening it,i found the

my UGG boots with a quickly drafted letter.Saying they were unable to refund for this item as the fault is due to normal wear and tear.with pulling them on.They have been pulled on 3 times.How else are you meant to get them on!

 

My blood is boiling.They have had these boots since the 6th of December.As i have said already these boots have been wore 3 times,and are in brandnew condition.Apart for the fault.

You could have put them back on the shelf,but for the tear and hole.

 

They were returned to Cruise still under warrenty.

 

Where do i go from here.

 

Regards

Sandra

Edited by samperuso1
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I think your real problem is that they are over a year old and they have no way of telling that you have only worn them 3 times, try writing again and saying how unsatisfactory their service has been,

If I have been of any help, please click on my star and let me know, thank you.

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I think your real problem is that they are over a year old and they have no way of telling that you have only worn them 3 times, try writing again and saying how unsatisfactory their service has been,

 

They were only 11 months old when they were returned to Cruise.I do not beleave Cruise even returned them to the Manufacturer for inspection!

After the way they have treated me.Ignoring phone calls.And emails.They dont care how they treat you.They have gave me the run around since December the 6th.

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I am getting the impression,it is my word against thairs,as to how many times i have worn these UGG boots.If anyone would like a photo as to how new they are.

I will gladly oblige.

 

What if i had pulled the boots on and of 24 times.Which i have definetly not done.Is it okay for them to burst!

This is definetly a fault with these boots,anyone viewing them...would see it.Does anyone want photos?

 

I am that angry with Cruise and the amerturish way they have dealt with this.

Any expert from UGG had they viewed these boots,would have know straight away.The fault is with the design.

Whare you pull them on,the stitching has all come undone and a hole has appeared.

 

Regards

Sandra

Edited by samperuso1
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Just like the way Lotus use to treat customers = stating they are fashion shoes? indicating that normal wear is not expected!?

 

You couldint make it up Mike.

 

Even though i have no proof.I do not beleave for one minute these boots ever left Cruise,s possesion.

They have been sitting in a corner in thair own faults Department.

 

Regard

Sandra

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