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CFO took full payment despite agreement to Defer. where do I stand?

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I took out a small Loan with CFO a few months back, I stupidly kept borrowing when I needed money for bills.

two weeks ago I received a text asking if I wanted to pay in full or defer, as I couldn't afford to pay in full I opted to defer.

they attempted to take payment on the 21st of December a week before payday. they call me and I tell them they made a mistake, they move my payment to the 28th.

 

However they took the full amount owed, leaving me no money to pay my bills. I have been advised by my bank (Natwest) to contact them and ask them to refund my money because of the deferral agreement, They haven't been answering the phone so I thought about emailing them.

 

My problem is that, as I did owe them money that I don't really have a leg to stand on. what should I should do?

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utter rubbish

 

demand your bank return the money

 

NOTHING at all to do with CFO.

 

they did not write to you stating the ammount in advance

which they must do.

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

dx


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