Product Recall of Pan Set, 2 days before Christmas!

[tanglewood01]

I bought a "Hell's Kitchen" Pan Set from Studio about 6 months ago.

 

 

2 days before Christmas, they sent me a product recall for the pans, informing me that I should stop using then immediately.

This, just two days before cooking the most stressful meal of the year! No replacement, no apology, nothing!

 

Recall Letter

 

The second letter they sent stated they wanted everything back (pans, roaster & utensils etc).

They have said if I don't return everything, I will not be refunded.

 

I replaced the pans but did not consider that they would want the items that were OK back.

I discarded all of my old utensils when I bought this set.

The second letter which I've received this morning informs me someone will collect the set within the next 7 days.

 

I'm really unimpressed with the service and would appreciate peoples thoughts on the matter.

[lee0401]

I’ve just seen your thread about the Hell’s Kitchen Pan Set which you bought from Studio.

I also have a Pan Set which I bought in August, which has never caused me any problems.

 

I ‘m a bit concerned now because I haven’t received a second letter yet

- where did you get this from- their website or by email?

How would I get a copy?

 

As I have never had any problems with my pan set, I don’t know what to do.

I don’t really want to stop using mine – did you have any problems with yours?

 

Are you saying that you have to return everything in the set to get a full refund?

 

 

Does it say that on the letter or did customer services tell you.

I am always using my apron , oven gloves and roaster tin so don’t really want to return these.

Are you going to return all of the items to them?

 

Its all very confusing.

[tanglewood01]

I've attached the second letter for you, which I received through the post along with a box to send the set back in.

They emailed me a dispatch notification for the empty box, the same as when I make an order.

 

They want the whole set back

I'm not happy with this and have complained about it.

 

I'm still waiting for their response but I'll let you know as soon as I hear, what their position is.

I think the roaster and oven gloves were the best part of the set!

 

I haven't had any problems with the pans either

according to them, there is a risk of the handles becoming detached.

 

Obviously if you have a large pan of spuds in boiling water for instance and the handle comes off while you're moving it,

it could result in serious injury to you and anyone else around.

 

I decided I was not willing to take the risk and in all honesty, the pans were not as good quality as I was expecting

for something carrying a brand like "Hell's Kitchen"

 

I never use metal utensils so had a wooden set which I threw away when we got the Hell's kitchens ones.

 

Argos are selling a really nice "Tefal Bistro Pan Set" for £35 which I bought to replace the HK ones. It's only the pans but they are excellent in my opinion.

 

If I were you, I'd contact Studio customer services and see what they say, or wait to see what response I obtain.

If they offer me an acceptable solution, they'd have to offer you the same.

[Hunny Bunny]

My mum bought us the Hells Kitchen Saucepan set just before Christmas and I am very reluctant to send them back.

 

 

They seem very strong to me, I don't tend to carry a saucepan full of liquid very far as my cooker is quite close to my sink.

 

 

The utensil set is lovely too so I think I'm going to take the risk and hold on to them.

[craty 1]

I bought this saucepan set a few months ago,

can't find anything wrong with them but will send them back just in case

I really can't see any reason why i need to send the utensils and other bits back,

they are fine and nothing can really go wrong with them.

[clarkie15]

I've recently moved house and mislaid my roasting dish.

 

 

Do you think this would mean I won't get all my money back as I don't have the complete set to send.

 

 

I agree we shouldn't have to send all the extra stuff back if it's only the saucepans that have a fault.

[lee0401]

This is all veryfrustrating.

 

 

What feedback has everyone had from customer services when complaining that we are required to return everything with the pans??

 

 

I really dont want to send everything back, especially if there is no real need.

 

Does anyone know what the cut-off date is for returning this item or what courierfirm deliver the packaging for the return?

[sally taylor]

who do i complain to about mu hells kitchen pans

 

 

i was using my large frying pan to make mince and as i went to lift it of the hob the handle came off

lucky it was still over the hob or i would have been very badly burned

[citizenB]

There is an address at the bottom of the letters that have been posted in previous posts. Where did you purchase your product and how long ago ?

[sally taylor]

from studio 24 about 6 months ago

[citizenB]

I have asked someone to look in on you.

[dx100uk]

why are they still selling a faulty product?

 

 

pers id send them a copy of their product recall posted above

 

 

and demand to know wHY they are still selling a dangerous product