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caneemma

Utility warehouse charges

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We had exactly the same problem have just been stung for charges, paid the bill of £415 in full this morning still threatening us with pre payment meter as they now have a warrant, the letter to state this was sent over Xmas period ( very convenient) so we had days to try and sort this amount of money ! We have stayed in constant contact with them and us once the £415 was paid in full we could call it quits and change suppliers! To be told this morning it had gone up to £538! Over night ????? Just crazy and they are making their own rules!

 

Yes we owed money to them we hit financial difficulty like many, just beware they don't care how many times you try and catch up, how many calls even to the managers. They are like loan sharks they just don't 'care'. All agents we spoke to were rude and condescending to the point I was accused of being ' thick'!!!! We are taking it further as we have been treated disgustingly and to reduce people to tears on the phone is awful!

We can't wait to get rid and we advise any body thinking of changing to them, DON'T .........

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We had exactly the same problem have just been stung for charges, paid the bill of £415 in full this morning still threatening us with pre payment meter as they now have a warrant, the letter to state this was sent over Xmas period ( very convenient) so we had days to try and sort this amount of money ! We have stayed in constant contact with them and us once the £415 was paid in full we could call it quits and change suppliers! To be told this morning it had gone up to £538! Over night ????? Just crazy and they are making their own rules!

 

Yes we owed money to them we hit financial difficulty like many, just beware they don't care how many times you try and catch up, how many calls even to the managers. They are like loan sharks they just don't 'care'. All agents we spoke to were rude and condescending to the point I was accused of being ' thick'!!!! We are taking it further as we have been treated disgustingly and to reduce people to tears on the phone is awful!

We can't wait to get rid and we advise any body thinking of changing to them, DON'T .........

 

A wise decision to consider dumping them. Are the charges based on actual reads or estimates. When changing which takes between 4 and 6 weeks, make sure that you take a reading the day before changing. Can I also suggest that you pay the £10 and request a SAR which should show all bills and any other correspondence including transcripts of phone calls relating to your account unless of course you still have all correspondence and bills from day one? You may find that you have been billed incorrectly.

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Hi thanks for you're reply, we have proof which we have sent to them regarding over payment one bill jumped from£143.66 from £42 per month this was in July summer month wherever only use boiler for shower? Twice daily we couldn't get our heads round this amount of usage, no reply from them still charged us this is where we started to struggle as well as redundancy, they don't listen to sob stories though, their words!!!

 

We will request a SAR thanks for the info we may get somewhere now.

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Hello and Welcome caneemma.

 

I have started a new thread for you, please continue to post here regarding this issue.

 

Regards,

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Do you have the original opening reading for the electric when you switched to them or on entry into the property and a current up to date reading?

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Yes we have all correspondence letters and bills from them so glad hubby keeps everything! I would think somewhere he would have kept the opening reading when we switched.

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Hopefully it was a true reading and not an estimate read as you could end up paying for consumption by the previous tenant especially if ti was under read.

Calculate the units used between switching and now and multiply that figure by cost per unit taking into consideration any increased costs per unit. If E7 do two calculations. Calculate the standing charge per day multiply by number of days in property. Add the two together to get a total and compare it to what you have paid in.

Let us know if there is a vast difference or whether they are more or less correct.

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Fab thanks will get hubby on the case with readings tonight and see what we come up with!

It's just that horrible gut feeling when you know you have been ripped off but struggle to prove it with all the loop holes!

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Fab thanks will get hubby on the case with readings tonight and see what we come up with!

It's just that horrible gut feeling when you know you have been ripped off but struggle to prove it with all the loop holes!

 

I am hoping that amongst all the papers is a letter from UW stating the cost per unit. If they did not notify you of any increases but did charge you, they are skating on very thin ice to justify charging you without notifying yourselves. You may need the SAR if you cannot find any correspondence relating to an increase.

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