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Hello,

On Dec. 21st, our washer died.

 

I went to Which and found a clothes washing machine.

 

From among the listed dealers, I chose Gas SuperStore.

 

I bought the machine from them on line.

 

In the list of delivery dates that came up, I chose Dec. 24th and thought all was well.

We had a housefull of family coming for the holidays. and I was relieved.

 

A few days later, I received an email telling me that they weren't delivering on the 24th and assigned me a new delivery date, Dec. 28th.

 

OK I thought, I can live with that although guests were going to have to hand wash smaller items.

 

A day later they phoned and said they were out of stock.

I was and still am furious,

 

Next I checked as to whether they had charged my card; they had.

 

I wrote them several emails asking them when the machine would be delivered. I

 

t is now Jan 2nd and I haven't heard back.

 

I also wrote and complained to 'which', from whom I have heard nothing.

 

I would like to either have my machine delivered immediately, or my card reimbursed immediately.

 

In closing, I would appreciate it if someone would point me in the right direction to warn others about this company.

 

All my holiday guests have gone home and I am still hand washing my household laundry.

 

Thank you,

angster

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tell them to cancel and refund immediately

 

tell them that you may consider claiming against them for breach of contract and report them for false advertising.

 

If you have to pay more for a washing machine elsewhere due to their failure to perform to their contract then you can claim for the difference in price.

 

Look carefully at their T&C's with regard to delivery times but generally speaking they should deliver when they say they will

and telling you they were out of stock AFTER the event is a poor show but not unlawful.

 

However, if you were reliant on their say so regarding your decision making with this purchase (ie timing) then they are liable for your consequent costs.

 

I would let them know in writing that I was deeply inconvenienced by their failure to perform to the contract and askwhat were they intending to do about it.

 

You could ask for a discount (partial refund) to cover the inconveniences suffered.

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Hello,

On Dec. 21st, our washer died.

 

I went to Which and found a clothes washing machine.

 

From among the listed dealers, I chose Gas SuperStore.

 

I bought the machine from them on line.

 

In the list of delivery dates that came up, I chose Dec. 24th and thought all was well.

We had a housefull of family coming for the holidays. and I was relieved.

 

A few days later, I received an email telling me that they weren't delivering on the 24th and assigned me a new delivery date, Dec. 28th.

 

OK I thought, I can live with that although guests were going to have to hand wash smaller items.

 

A day later they phoned and said they were out of stock.

I was and still am furious,

 

Next I checked as to whether they had charged my card; they had.

 

I wrote them several emails asking them when the machine would be delivered. I

 

t is now Jan 2nd and I haven't heard back.

 

I also wrote and complained to 'which', from whom I have heard nothing.

 

I would like to either have my machine delivered immediately, or my card reimbursed immediately.

 

In closing, I would appreciate it if someone would point me in the right direction to warn others about this company.

 

All my holiday guests have gone home and I am still hand washing my household laundry.

 

Thank you,

angster

 

how did you pay

 

if by a visa covered card or a mastercard

 

do a chargeback and cancel the order.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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Thank you both for your suggestions. I will write back about how this all turns out so others don't have to go through this.

Angster

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GAS SUPERSTORE GOES BUST TAKING EVERYONE'S MONEY THEN THE SAME DIRECTOR (MD) SETS UP NEW COMPANY!

 

It would appear the Director of Gas Superstore knew the company was about to go bust

so he set up a New Limited company on the 21st March 2017 called The Fireplace (Leicester) Limited registered number 10682373 which can be found on Companies House website to the same address as the Gas Superstore which then went bust on the 25th April 2017.

 

 

So it would appear that the company was trading insolvently taking peoples hard earned money knowing they were about to go bust leaving everyone out of pocket while the Director sets up a New company behind the scenes to carry on trading washing his hands of any responsibility of the old company. Surely he can't be allowed to get away with this?

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yes you've posted this three times now we get it. carl

 

 

thread closed


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 892 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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