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Airline Cancellation Help

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Hi All,

 

I was hoping someone on here might be able to provide advice to assist with the dilemma I find myself in, a month ago I booked a return flight from London Heathrow to Hong Kong so that I could attend a friends wedding, unfortunately due to a family tragedy the wedding has now been postponed for 3 months.

 

So I called the company I booked the flights with to try and rearrange the dates, over the phone I was informed that it would cost me £175 to amend the flight details to the new dates, however they needed to check a few details so would contact me back shortly to confirm.

 

Having heard nothing for 3 days I eventually got an email through (written in very poor english) basically stating that the airline that I had booked my original flight with were no longer flying that route from the 3rd March 2013, so it would be impossible to amend the flight details as requested.

 

If I want to cancel I can do but I can only expect about a 50% refund in about 6-8 weeks time once they have reclaimed back from the airline.

 

As they have stated they will be getting a refund from the airline surely I'm entitled to more of a refund than that as it's nopt my fault they cannot accomodate the dates I need.

 

With the reason I booked the flights being so I can attend a wedding there are a number of people who are booked on the same flights who are having simular problems, however they have booked directly through the airline and have been offered a larger refund than I have been offered, or the option of retaining the value of there ticket to use on that airline to fly to an alternative destination.

 

I would really appreciate any advice that people can offer in connection to this dilemma as unless I can reclaim a larger portion of a refund from my original ticket outlay I won't be able to afford to book new tickets to attend the wedding on the new dates.

 

Thanks in advance, Tom

Edited by citizenB

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You need to check the terms and conditions with whoever you booked, re alterations and chnages.

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The Terms and Conditions can be found on the link below, but I'm not entirely sure which part applies, As it states if I want to to cancel the flights then I will incur a 100% loss of the total cost. However if the changes to the flight are made by the airline then I will be entitled to "(a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier with or without additional costs; © Receiving a full refund which we receive back form supplier/airline" which seem to be the options that people who have booked directly through the airline are being provided with. I seem to have just been offered a 50% refund for my ticket which doesn't seem to comply with anthing listed in the terms and conditions.

 

Ok I can't post links on here, but if you google "travelup terms and conditions" it will be the first result

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Ok I can't post links on here, but if you google "travelup terms and conditions" it will be the first result

 

http://www.travelup.co.uk/TermsAndConditions.aspx


 
 

Any advice I give is honest and in good faith.:)

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link froze my computer!!

anyway it is all there and pretty clear, you want to make the change so if they offer you 50% back IMO would take it.

Also if you took out insurance, I dont think that reason would be accepted.

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Link is working ok for me!


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If you paid with visa/MasterCard or another credit card, they might refund you x


scotgal 

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Deleted as irrelevant to OP's problem.

Edited by Cityboy62

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but the airline did NOT cancel the flight!!! the OP has.

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I believe any eu stuff only covers flights on eu based carriers so emirates would not be covered for example.

It really is all down to the T&C's. of the ticket you booked. My OH works for the major player in long haul travel agency and his opinion would be tough if that's the tterms.


Any opinion I give is from personal experience .

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I believe any eu stuff only covers flights on eu based carriers so emirates would not be covered for example.

 

EU 261/2004 covers all EU based carriers when flying into or out of the EU. It also covers non-EU carriers when departing the EU...

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Thanks cityboy, however of course it is of no help in this case as the original flight is available.


Any opinion I give is from personal experience .

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