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Ninpo

Natwest closed my accounts with no warning, the hell?!

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Hi all,

 

I've signed into my online banking account today and I can see that two of my accounts have been removed leaving only my ISA available.

 

I had some bank charges and things etc a few months ago that got outta hand and after phoning Natwest we came to an agreement and the charges were reduced. I had paid the charges and my account was square and had a small amount of my wages left in it.

 

My ISA is overdrawn by about £64 however.

 

I haven't received anything from Natwest in regards to my account/s being closed.

 

What can I do?

 

Ninpo

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Hi,

 

This is the Financial Ombudsmans take on things.........................

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/48/banking-closing-accounts.htm


 
 

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Make sure anyone who pays into the account, ie pay office, are told to stop, do it today.

 

If you owe them anything, then I would write reminding them of the FO guidelines (as above link) and say that as no warning was given, you will take the amount of (£xx owing) as fair compensation.

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i'd also look into BCOBS complaint

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