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  • Our picks

Complaints about solicitors – Is the SRA fit for purpose?


FitForPurpose
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I have recently made a formal complaint to a London Law firm, about their conduct and this has led to a compliant being referred to the Solicitors Regulation Authority. I am concerned though that in 2009, 98% of complaints about solicitors were not referred to the Solicitors Tribunal and in fact it appears that 90% of public complaints were not upheld at all.

 

I have therefore created a blog to publicise how they deal with my complaint in an attempt to establish whether they are or are not fit for purpose. I can't enter a URL link directly as I haven't posted to this forum ten times yet (I don't want to post 9 other spurious messages just so I can!). I hope the moderators of this forum will allow this link as it goes to a page that has much more information than I can post directly here.

 

I would very much welcome comments and feedback here.

 

Have readers of the Consumer Action Forums had any dealings with the Solicitors Regulation Authority and if so, was the outcome satisfactory? The SRA claim that their main objective is to protect the public. Do you think they achieve this goal?

 

Thanks for your support.

Edited by honeybee13
Web address removed pending review.

My Background: I am not legally trained so the advice I offer is as a result of my experiences in business and being dragged through a bankruptcy process by a leading London law firm over a debt that turned out to be false. I won as a litigant in person :-)

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Would you not feel able to use CAG's blog facility or alternatively start a campaign in our Campaign Forums - which we could then link in the CAG newsletter?

 

CAG Blog Space

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hello,

 

Thanks for the response. I just had a look at creating a CAG blog but I don't seem to have the right user permissions to do that. The blog I put together on blog spot has multiple pages and downloads etc. Would you suggest I replicate this on CAG or create a "mini blog" that summaries and links to my main pages?

 

Thanks for your help.

My Background: I am not legally trained so the advice I offer is as a result of my experiences in business and being dragged through a bankruptcy process by a leading London law firm over a debt that turned out to be false. I won as a litigant in person :-)

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Hmm, not sure what the problem might be there.. Obviously you wont want to be involved in loads of work.. I will ask and see how we can overcome this.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Someone has mentioned a Legal Ombudsman ! Is that the same group ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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The Legal Ombudsman and the Solicitors Regulation Authority are different entities, but with some overlap.

 

The Legal Ombudsman can help resolve a dispute between a solicitor and their client. They can adjudicate about a dispute and possibly award compensation to the client. However, they cannot help where the complaint is from someone other than the client. This can only be dealt with by The Solicitors Regulation Authority who in fact cannot award compensation to the complainant but can penalise an offending solicitor.

 

This is why the SRA is so important to protect those who attract the attention of solicitors. If the solicitor causes harm through poor standards, it is only the SRA that can hold the solicitor to account, other than the harmed individual attempting to take the solicitor to court themselves. Needless to say, this is very dangerous for the individual since the solicitor would have all the resources of his law firm to defend himself, which would entail massive costs for the individual if not successful in court.

 

As evidenced in my blog, in 2009 only 2% of complaints to the SRA resulted in a solicitor being referred to a tribunal. This is why I would like to see the SRA's “upheld complaints” percentage questioned in order to know that they are providing a valid service to protect the public.

My Background: I am not legally trained so the advice I offer is as a result of my experiences in business and being dragged through a bankruptcy process by a leading London law firm over a debt that turned out to be false. I won as a litigant in person :-)

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Thanks for that - it does clarify the situation a bit more.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...
  • 1 month later...

I am trying to report the dishonest conduct of a solicitor to the SRA but having read their website, have absolutely no confidence they even bother to read the complaints. They may as well say "we file all complaints under B for Bin". I can think of no other professional body which regulates its members where a complainant does not get to find out the outcome of their complaint. To say they only have limited resources is no excuse. I was interested in seeing your figures on the number of complaints which are actually investigated by the SRA - where did you get that information from? I intend to write to my MP about this and would be useful to quote tus information with a source. Thank you for articulating the issue in such a clear way.

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What are the exact duties of an Administrator in the execution of a Will? This refers to a situation where the executors cannot agree in the matter of probate.

 

There might be some advice in the pdf attached.

 

[ATTACH=CONFIG]41756[/ATTACH]

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...
I am trying to report the dishonest conduct of a solicitor to the SRA but having read their website, have absolutely no confidence they even bother to read the complaints. They may as well say "we file all complaints under B for Bin". I can think of no other professional body which regulates its members where a complainant does not get to find out the outcome of their complaint. To say they only have limited resources is no excuse. I was interested in seeing your figures on the number of complaints which are actually investigated by the SRA - where did you get that information from? I intend to write to my MP about this and would be useful to quote tus information with a source. Thank you for articulating the issue in such a clear way.

 

The source of the rather worrying SRA figures was the result of a freedom of information act request. I have published them on my blog along with a link to the original source. CAG don't like me posting a direct link to that blog here, but if you were to google "is the sra fit for purpose" and look for the blog at blogspot then you should be able to find it :-)

 

I am also going to write to an MP or two. I was thinking of writing to the Justice Secretary and his shadow. I really think there is a risk to the public if there is minimal prospect of misbehaving solicitors being held to account.

 

FFP

My Background: I am not legally trained so the advice I offer is as a result of my experiences in business and being dragged through a bankruptcy process by a leading London law firm over a debt that turned out to be false. I won as a litigant in person :-)

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Thanks, found your blog. I will try a freedom of information request, then raise it with our MP. Given the current interest of parliament in those bodies who are supposed to self-regulate, eg the press, perhaps there will be an appetite to force the SRA to at least tell you what action they have taken regarding your complaint if nothing else.

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  • 6 months later...

Hi,

 

I have recently made a complaint to the Solicitors Regulation Authority (SRA) about the conduct of a supermarket solicitor. I am very disappointed with the SRA's decision to not take any regulatory action against the solicitor. I am absolutely certain that solicitor acted dishonestly in his correspondence with me and so, according to me, that solicitor breached some of the terms of the code of conduct for solicitors.

 

I think the SRA are not doing good enough.

 

I am trying to post about my petition on this forum, but the admins have not yet approved my post.

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123, I have spoken with admin, as per my message to you earlier. It does not appear as though they have received one !

 

Could you please resend to [email protected] (no spaces )

 

Alternatively, you could post your story (but not as a campaign) in the employment forums, where I am sure the advisors there will be happy to offer advice.

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?150-Employment-and-minimum-wage-problems

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 4 months later...

Hi Fitforpurpose,

 

I am in full agreement with you, the regulatory bodies are in the same boat as the dishonest solictors and are not going to find against their own 'mates'.

 

I have dealt with the Legal Ombudsman and whilst they have done copious letter writing/correspondence I have not seen one shred of evidence that they have actually done any investigation into the matter.

 

They have closed my case, do you think I will be able to re-open it as basically as one other poster on this thread mentioned it seems my complaint was filed under B for Bin from the very start.

 

Good on you for trying to make a change, and yes change will only come about if enough people together challenge the organisation.

 

Will check your blog

 

best regards

 

BB

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Hi,

 

I have recently made a complaint to the Solicitors Regulation Authority (SRA) about the conduct of a supermarket solicitor. I am very disappointed with the SRA's decision to not take any regulatory action against the solicitor. I am absolutely certain that solicitor acted dishonestly in his correspondence with me and so, according to me, that solicitor breached some of the terms of the code of conduct for solicitors.

 

I think the SRA are not doing good enough.

 

I am trying to post about my petition on this forum, but the admins have not yet approved my post.

 

Are you saying that you actually had a letter stating no action will be taken????????????

:mad2::-x:jaw::sad:
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Are you saying that you actually had a letter stating no action will be taken????????????

 

They say that they will not be investigating further at the moment after they conducted a risk assessment. They conclude that the matter can be closed.

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so they have not stated in letter to you! then as I suspected you have to assume they are either looking into it or not, and follow and de;liberations on their site in the hope yours appear as I am doing on two counts.

:mad2::-x:jaw::sad:
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so they have not stated in letter to you! then as I suspected you have to assume they are either looking into it or not, and follow and de;liberations on their site in the hope yours appear as I am doing on two counts.

 

The letter the SRA wrote to me clearly states that they have closed the matter and will not be making any further investigations.

 

The SRA only wrote to me because I asked my MP to contact them and ask them what they have done/are doing about my complaint about the solicitor.

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  • 1 year later...

I can't really work out what they are supposed to do other than promote lawyers?

 

If you are going to train a virus to escape vaccine-induced immunity

you would do exactly what (England) are doing

Jemma Geoghegan - evolutionary virologist, University of Otago

+ the vast majority of the worlds scientific community

 

"unrepentant and inveterate liar" “Moral emptiness and epidemiological stupidity”

Boris Johnson Mendax est

Remember when Johnson or Patel are on stage - Its your choice to BOOO

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