Tesco moneyback on faulty Samsung laptop

[ConsumerPleb]

I bought a Samsung laptop from Tesco's for £575 which went faulty and bought a new power supply to fix it costing me £25 and within a few months broke down again

 

I contacted Samsung and got them to admit via email they would expect the Laptop to have a reasonable lifespan of 5-6 years. Based on Samsungs response I contacted Tesco's telling them I want 2/3rd of my cost re-imbursed as the lasptop had only lasted third of its time ie £400 back taking into account the £25 ive spent on a power supply

 

Tesco initially offered me £179 and then increased it £225. I said I would settle for £300 but they won't increase the offer saying they have used industry standard calculations to arrive at this figure

 

Should I just take the money or take them to small claims court ? Would I have a good chance of winning if I claimed for £400 ?

[dx100uk]

so how old was the lappy when it went faulty?

[raydetinu]

what exactly is the problem, have you had it checked out by a repair shop? how old is it.

how much to fix? if you can get it repaired for under the £225 IMO take it.

also you can get great deals on laptops at the mo. less hassle than court for just £75!!!

I got £275 back from them on a TV that cost £599 after 2.5 years, but only cost £75 to repair.

[ConsumerPleb]

The laptop was just over 2 years ie 25-26 months when it first developed the problem

 

I bought it for £575 then bought another power supply for £25 at around 26 months to fix it and it lasted for about 3 months before it broke down again

 

I told them that I would accept £300 as a compromise to which they said no I then said if they were willing to provide a new power supply with the compensation I would accept that to which they have said no.

[ConsumerPleb]

I haven't had it checked for repair but I've been reading forums on the web and I can see other people have also have had issues with Samsung's power supplies. I've replaced it once and I belive if I get it fixed I think its only a matter of time before it will break down again. I can't see it lasting me too long as I believe there is a design fault in the product and the replacement parts seem to have it as well

[raydetinu]

get it checked out, maybe theres an upgrade to the power supply thats available?

I dont think its worth going to court over IMO.

I just bought a new lappy in argos sale 17" toshiba C870 for £284!