Problem with Vodafone.

[reecey]

hi there

I am also having the exact same problem as the original poster. Customer services are total waste of time . even though I am paying the bill it feels like I have no rights at all.

just keep ringing CS and we will keep putting you off. waited all afternoon for call back. as expected no call yet.I have also posted on the vodafone forum no service on iphone 4s

with most of the details of this issue over last 5 months.

need help please

thanks

paul

Edited December 29, 2012 by reecey

[maroondevo52]

Hello and Welcome, paul.

 

I've started a new thread for you and asked Lee from Vodafone to have a look at this thread.

 

To enable Lee to get this looked into further could you email him with your details via the Contact us form

 

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

 

and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches Lee could you update the thread with this and he'll get back to you as soon as possible?

 

Regards,

 

Scott.

[reecey]

thanks scott

the ref no. [#10813827] I hope this is what you needed me to do

thaks

paul

[maroondevo52]

thanks scott

the ref no. [#10813827] I hope this is what you needed me to do

thaks

paul

 

That's fine Paul, not sure if Lee will be on-line over the holiday period.

[reecey]

Hi there

As I'm trying to sort this problem out with vodafone.

 

can anyone tell me exactly what my rights are as they seem to be completely in control.

 

I can complain all i like and they just refer me back to their tech department or I can pay up my contract.

 

I argue why should I pay to get out due to bad service.

 

if the service I was recieving was ok I would not be in this situation,

as I have been with them for 10years and the problems have only been over the last 5/6 months.

 

surely I have some rights as they threaten me if I tell them I am going to cancel the direct debit.

[dx100uk]

i'd await lee to pop up

 

prob not around at present.

 

dx

[Lee Vodafone Company Rep]

Hi Paul,

 

Thanks for following the guidance provided by Scott.

 

I'll get this looked into further and get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK