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Does anyone know if comet extended warranties are being honoured? my 82 year old dad has a tv he paid £1000 for plus £300 for a 5 year warranty. tv has developed a fault and the aftercare number is now just a statement of comets closure. I cant find any other info or number to contact. Hate to think my dads gonna be £1300 outta pocket.

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According to the Comet website the extended warranties were all underwritten by a third party:

 

An item I bought on or before 2 November 2012, from Comet for which I have an Extracare plan/extended warranty. The item has become faulty, who do I contact?

If you have purchased either an ExtraCare Service Plan or an Extended Warranty, these are provided by a third party (The Warranty Group) and are unaffected by the Administration of Comet Group Limited.

 

Your ExtraCare Service Plan/ Warranty will remain in full effect and will continue to provide protection for your product. You should contact the Comet Customer Support Centre on 0844 800 95 95 and select option 3 and follow the voice prompts which will direct you to the relevant repair agent.

 

Have you tried that number?

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yeah thats the number on the documentation, just a prerecorded message about comet going down.

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In that case I would contact the Warranty Group direct.

 

Either use their all enquiries helpline (linked to below) or you could try one of their corporate contacts (linked to from the same page) if the general enquiries line gets you nowhere.

 

http://uk.thewg.com/company-overview/contactUs/index.html

 

Good luck.

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I had to go through The Warranty Group, they took ownership of the TV and gave me a full refund.

Had to fight tooth and nail for it though!

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Found the following info at comet information

If your product was bought before 1st October 2009: 0844 854 0949

If your product was bought on or after 1st October 2009: 0844 854 0948

(Opening hours 8 a.m. to 5 p.m. Monday to Friday)

or alternatively e-mail extracare@thewarrantygroup.com

Tried both numbers totalling over 6 hours waiting for someone to reply, nothing. Tried the email option, no reply. Tried the warranty group contact us number , over an hour waiting and no reply. Does anyone know how to get to someone who will actually answer a phone?

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could try the administrators?


IMO

:-):rant:

 

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could try the administrators?

 

Trust me that is absolutely pointless, I just went through this exact same process and the only way he's going to get a refund is if he goes through the warranty group and get them to take ownership of the TV, then you will get a refund.

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ok, was just a thought :)


IMO

:-):rant:

 

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I have had similar problems... i have been given this number to call.... 02070073394.... i only rang today and have left a message... no one has got back to me yet so it might not be any help but see if they pick up tomorrow (he might have been having a day off today!)

 

How did you get the warranty group to admit ownership of the tv? i think thats what i might need to do with my mac but i dont know how to go about it!

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Purchased Beko washing machine with 5 year extra care plan August 2012

10/02/14 drum will not turn

Immediately came onto this site to view other CAGers problems with Comet extra care, was not impressed.

Rang The Warranty Group switchboard 01594 863000

Went through automated question and push button, talking to a human within 3 minutes.

Referred to Repair Care 08445577912, oops I thought going to cost me a few bob here.

Again automated question and push button answer.

"You are in a queue, all our representatives are busy" well something like that.

2 minutes later talking to another human, very pleasant young lady, and within another 2 minutes had a repair visit booked for 13/02/14

Now admittedly it is an all day visit but I will stay in.

Forgot to mention The Warranty Group gave me a 6 digit reference to quote to Repair Care

There is light at the end of the Comet collapsed tunnel.

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Further to previous post, repairman has just been and replaced the carbon brushes, took about 20 minutes, brilliant, washer now working.

Had taken call from repair agent to bring forward repair visit, "oh yes I said" that was a bonus seeing as work gear needs washing.

Edited by villageidiot
more info

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Hello all,

 

I had a problem with my tv (purchased with the extracare warranty) and called this number: 08448540948. They answered and gave me a 6 digit ref number to quote to the repair company. The repair company for TVs is Videotech. I am now waiting for them to call me to book the appointment - the lady said they'd call within 24hours. They did not provide a contact number for Videotech.

 

Would anyone know the contact details if you've been through this experience before?

 

Thanks

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If this is the company

Videotech

Unit 5 B

Kayley Industrial Estate

Richmond Street

Ashton-under-Lyne

OL7 0AU

Then number is 0907 018 0045 but costs £1 per minute

 

Ring warranty company again tell them no one has been intouch. Fingers crossed for you.

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Thanks! They did ring me and provided a ref & contact number.

 

For the benefit of anyone who ever needs it the number is 02083953000. They seem pretty responsive so far

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Update: The process they follow is - they contact you; arrange a pick up date and collect the tv; repair; return

 

The entire process took about 10 days, but they always had an update when I called. Also the entire cost for replacement of the Power Supply Unit was covered by the extended insurance I had from Comet.

 

All in all - a positive repair both resultwise and process.

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I too got a Comet 5 year warranty on my TV.

 

Bought it on 10th of april 2011. So should be covered until 2016.

 

Its a Samsung C680 plasma tv and now for a few days been noticing flashing purple on upper left corner.

Thinking something is on its way out?

 

Where now i should call and what should i do?

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Try 08445577912 that's the repair centre ( was in February of this year )

 

They a repair centre for cookers and washers-dryers only. not tv-s.

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They a repair centre for cookers and washers-dryers only. not tv-s.

 

See post 15 above. :)


 

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