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Jessops Faulty Conon DSLR Lens

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Hi,

 

I bought a Digital SLR earlier in the year which included a kit lens. After a couple of months I noticed some slight problems with the lens: There was some slight play in the lens, and when adjusting the zoom, it made a slight "grinding" noise and the field of view appeared to move slightly. Although I didn't notices this straight away, the lens was not dropped or mis-treated in any way. When I took it back to the store from where it was purchased, the assistant agreed with me and sent it back to Canon for testing. Canon have now returned it and said that they cannot find any fault with the lens. I have tried using it again to see if perhaps cleaning and/or reassembly had resolved the problems, but it is the same as before. Although I am not happy with the lens, I am not sure whether these are just features of that model, or faults, and if so, whether to take it up with the retailer or the manufacturer.

 

Any advice would be most welcome!

 

Thanks.

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Hi,

 

I bought a Digital SLR earlier in the year which included a kit lens. After a couple of months I noticed some slight problems with the lens: There was some slight play in the lens, and when adjusting the zoom, it made a slight "grinding" noise and the field of view appeared to move slightly. Although I didn't notices this straight away, the lens was not dropped or mis-treated in any way. When I took it back to the store from where it was purchased, the assistant agreed with me and sent it back to Canon for testing. Canon have now returned it and said that they cannot find any fault with the lens. I have tried using it again to see if perhaps cleaning and/or reassembly had resolved the problems, but it is the same as before. Although I am not happy with the lens, I am not sure whether these are just features of that model, or faults, and if so, whether to take it up with the retailer or the manufacturer.

 

Any advice would be most welcome!

 

Thanks.

 

Your contract is with the retailer and if it's not fit for purpose you have rights under SOGA.


 

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Is that the 18-55 IS kit lens? The construction on that one is a little flimsy.


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Thanks for the replies. Yes, it's an 18-55 kit lens. So, it sounds like it may just be a feature of the product rather than a fault? I guess if it has been tested by Canon without finding a fault, it's going to be difficult to persuade the retailer it's not fit for purpose.

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