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ark7754

Vodafone,cancellation.

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Hi,

 

I need a way to either cancel vodafone or lower the cost of the contract,since i took out the contract my circumstances have changed in terms of monies etc.

 

I have asked nicely if i can change the tariff to be told no..

i have asked nicely if i can cancel the contract..obviously no

 

whilst i appreciate its not actually vodafones fault in my change of circumstance i dont agree they arent able to change the tariff to an affordable one

 

now im in debt to them of near on £150.

 

so the question is.

.i have arranged a plan for xx a month.

this still is to much but they wouldnt accept less and i need my line open for work purposes!

 

im going to have to mail them..

sadly the only way may be to cancel the entire contract but that is a lot of money!

at least though the dca would happily accept hardly anything a month which i could afford.

.but its a lot of hassle and all i want really is an affordable tariff and pay a little bit extra each month to cover the debt!

with my line being kept open.

 

just curious if anyone had gone down this road with them?

 

to make it worse since xmas eve to present,

we have no network in my area.

.literally none aside from a couple of 5 second intervals where you may recieve a text message!

 

this is now up now and thats pretty dissapointing

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we have VODA onboard can i suggest you do the following:

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

.

Naturally, it’s not possible for us to help directly with account specific queries on CAG

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

.

we would encourage those members who feel we can help them to contact us privately at webrelations@vodafone.com quoting ‘WRT135 – CAG Forum’ in the subject line.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

.....

 

dx


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Hi ark7754,

 

Thanks for making me aware of your concerns.

 

To enable me to review matters further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

In regard to the network issues you've mentioned I'd recommend following the guidance on our eForum here.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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