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notamug

got a mobile contract but tmobile refusing to connect

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Went to car phone warehouse today got a new phone on contract.

 

Waited in shop while credit check was done took 25 minutes. Had to be sent off 3 times

Firstly flagged up current account

Second agent made typo in dob

Thirdly to confirm length at address

 

Credit check passed had the phone.

 

Got home and not working phone T-Mobile who say I have to many lines I have 2 this was my 3rd and they refuse to connect phone to network yet I have a signed contract from car phone warehouse and a credit check reference.

 

Car phone are demanding I return the phone.

T-Mobile are refusing to connect

And I have a phone which don't work but I have a legally binding contract.

 

Where do I stand all I want is the phone to be connected to network.

 

T-Mobile refuse to discuss account with car phone warehouse due to data protection act

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If I wanted to cancel I'd have to pay the network my line rental for duration of contract

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That's because all service providers, banks etc put into the small print that they can do anything and you just have to pay up

 

That's down to the asymmetry in the relationship and that there is no opportunity to negotiate - not that they would.

 

There is bound to be something in the contract that says that they can deny service (without penalty) whilst the reverse - that you can cancel the contract for free - is not.

 

Maybe it would be worth pointing that out to them and see what response you get

 

Of course all of that would be pointless if this happened during a "cooling off" period where you could have walked away with no penalty ...

 

If that was the case, I would want their decision in writing, along with the reason. If that didn't match the reason given over the phone then that might be worth pursuing.

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always taake out a contrcat direct, never through a third party!

If tmobile cancel contract then just take phone back and thats it then go elsewhere with different network?

pain I know. but they have all the cards.

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I found this article by the OFT - its opinions of exclusion clauses etc - very interesting

http://www.oft.gov.uk/shared_oft/reports/unfair_contract_terms/oft311.pdf

 

I hope it might give you some ideas on how to solve this issues. Perhaps someone with legal knowledge might appear and offer better advice soon. Wishing you success.

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My initial thoughts is that you might have a case under CPUTR 2008.


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