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Badger5151

Yes the Sofa Specialist tried to see us off *** WON ***

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Oh Dear just found this site Wish i had done my research earlier

 

We ordered a Halo Suite and Cuddle swivel chair from Sofa Specialists in Droitwich they had on show this quality Halo suite in Black but my wife wanted in a Beige colour

 

Thats no poroblem said the salesman we can do the suite in any colour you require so we paid our deposit we then recieved a call last week to say our Suite was ready for delivery and that we needed to pay the outstanding balance which we did

 

Yesterday our Suite arrived all packed up neatly in polythene when we unwrapped the suite we had the shock of our lives the suite delivered was nothing like the Halo suite that we ordered

 

It was a very cheap imitation with differbt style cushions and staples showing around the stitched edges

 

We have called the shop and spoken top Neil the salesman who said they will get the Factory manager to come out to inspect in the new year after the 7th January

 

I will keep you all updated

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Welcome to the forum Badger

 

Oh Dear just found this site Wish i had done my research earlier

 

We ordered a Halo Suite and Cuddle swivel chair from Sofa Specialists in Droitwich they had on show this quality Halo suite in Black but my wife wanted in a Beige colour

 

Thats no poroblem said the salesman we can do the suite in any colour you require so we paid our deposit we then recieved a call last week to say our Suite was ready for delivery and that we needed to pay the outstanding balance which we did

 

Yesterday our Suite arrived all packed up neatly in polythene when we unwrapped the suite we had the shock of our lives the suite delivered was nothing like the Halo suite that we ordered

 

It was a very cheap imitation with differbt style cushions and staples showing around the stitched edges

 

We have called the shop and spoken top Neil the salesman who said they will get the Factory manager to come out to inspect in the new year after the 7th January

 

I will keep you all updated

 

You should write them a letter and post it Monday by recorded delivery telling them that you do not give up your right of rejection because some bloke is coming to inspect it.

 

You are obliged to take care of it though so don't let the kids on it with sticky sweets :)

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BOXING DAY

 

 

THE SOFA SPECIALISTS DROITWICH

 

OPPOSITE DFS

 

 

 

 

WELL AFTER FURTHER INSPECTION DECIDED IT WAS SUCH A PILE OF JUNK THAT I REPACKED IT AND DROPPED IT RIGHT BACK TO THEIR SHOWROOM

 

THEY REFUSED TO INSPECT OR SIGN FOR THE RETURNED SUITE

 

THEY WOULD NOT REFUND US OR ADMIT ANY LIABILTY FOR WHAT THEY HAD SOLDS US

 

IN THE END THEY CALLED THE POLICE BECAUSE THEY THOUGHT WE WHERE ACTING IN A THREATENING MANNER AND IT WAS A CIVIL MATTER

 

* SOME CUSTOMER SERVICE AT THIS PLACE

 

WHEN THE POLICE ARRIVED THEY WERE VERY GOOD AND POLITE AND TOLD US THAT THEY REGULARILY HAD CALLS OUT TO THIS ADDRESS ALL OF THE SAME KIND OF REPORTS

 

 

 

WHEN WE CHECKED THEM OUT ON THE INTERNET WE FOUND COMPLETE FORUMS EXPRESSING THEIR DISGUST ON THE WAY THEY HAD BEEN TREATED BY THE SOFA SPECIALISTS / ELS / YES SOFA ALL TRADED FROM THE SAME ADDRESS WITH THE SAME MANAGEMENT AND STAFF

 

ON ONE OF THE FORUMS IT STATES THAT THE ALSO HAVE A SHOP IN BIRMINGHAM AGAIN SURPRISE SURPRISE RIGHT OPPOSITE DFS AND HARVEYS

 

I GUESS THEY JUST RELY ON PASSING TRADE FROM DFS ETC THEY CERTAINLY WOULD NEVER GET ANY REPEAT BUSINESS

 

 

IF YOU HAVE HEARD OF ANYONE ELSE WHO HAS HAD DEALINGS WITH THE SOFA SPECIALISTS IN DROITWICH PLEASE ASK THEM TO CONTACT ME

 

TERRY QUIGLEY 07976 726770

 

ps WE ARE GOING DOWN TOMORROW TO PROTEST OUTSIDE THE STORE I BELIEVE ITS OUR RIGHTS

 

ANYONE CARE TO JOIN US FEEL FREE

 

 

Oh Dear just found this site Wish i had done my research earlier

 

We ordered a Halo Suite and Cuddle swivel chair from Sofa Specialists in Droitwich they had on show this quality Halo suite in Black but my wife wanted in a Beige colour

 

Thats no poroblem said the salesman we can do the suite in any colour you require so we paid our deposit we then recieved a call last week to say our Suite was ready for delivery and that we needed to pay the outstanding balance which we did

 

Yesterday our Suite arrived all packed up neatly in polythene when we unwrapped the suite we had the shock of our lives the suite delivered was nothing like the Halo suite that we ordered

 

It was a very cheap imitation with differbt style cushions and staples showing around the stitched edges

 

We have called the shop and spoken top Neil the salesman who said they will get the Factory manager to come out to inspect in the new year after the 7th January

 

I will keep you all updated

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Well got our refund in full but had to stand outside and protest with posters for 1hour and 45mins that did the trick

 

 

 

this company are terrible we did get ours in the end but went and collected it ourselves and funny enough it still had the for sale notice on it not sold as it should have done so glad we turned up for it when we did as we paid for it in full.... Hope your issues are resolved soon.

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Absolutely brilliant Badger, that's the way to do it.

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Have moved your posts to a thread of it's own Badger and marked it as won.

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