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Not the Same Name

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Hope I have put this in the right place.

 

I recently ordered an item from a company that mostly builds their own products.

 

I find if you buy something from them paying say £300 then the product is of a standard that it would cost at least £100 more with a brand name.

 

The item was listed under their own name but when it arrived it was a branded product and with the lower price it is not as good as I expected based on my earlier comment.

 

I have also found it cheaper elsewhere.

 

I have contacted the company but the time of year could be delaying their reply.

 

Could anyone advice what the position is.

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how did you pay for it?

 

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Is this an internet company? If so, send them an email saying you don't want it and will be returning it under DSR. The most they can deduct from your refund is the cost of the return postage, but only then if they have that in their T&Cs,

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Is this an internet company? If so, send them an email saying you don't want it and will be returning it under DSR. The most they can deduct from your refund is the cost of the return postage, but only then if they have that in their T&Cs,

THanks

Their T&Cs state I would be responsible for P&P costs unless the item is faulty or wrong item sent.

Do you consider sending a branded item different from that advertised is a wrong item.

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