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Padz

Retailer wants to send goods away for inspection - help with my rights please.

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Hi,

 

Hope everyone has had a great Christmas! Hoping someone can help me.

 

I bought a fancy dog harness at the end of September from a physical shop (not part of a chain just an independent but established a long time)

 

Fast forward to 3 months later and I find that the nylon attachment point - which holds the metal ring that the lead clips to - has started to fray on both sides. It has only been used by me and has not been mistreated in any way

 

I emailed the retailer and sent them a photograph of the fault. They have replied asking me to return it so that they can send it away for "Inspection and advice".

 

Normally that wouldn't be a problem but I'm assuming that they are going to send it back to the USA where it was manufactured but that will leave me without a harness to use for several weeks. They also did not at any point mention refund/repair or replacement.

 

I always thought that in the case of faulty goods under 6 months old that the contract was with the seller and that it was up to them to rectify the problem. Could someone please tell me if I am right?

 

Also since they want to send it away am I within my rights to ask for a like for like harness to use while mine is away due to the inconvenience it will cause?

 

Many thanks,

 

Padz

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your contract is with the retailer and they should rectify the matter


If I have been of any help, please click on my star and let me know, thank you.

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I would have thought for something of a relatively low value they would have jsut given you a replacement upon receipt of the wonky one. they can then send it off for inspection/testing at their leisure. Suggest this to them, not all pet shop owners are smart business people so may have missed the point that you would be without a harness. Ultimately they are under obligation to make good your situation so the sooner you can persuade them it is a good idea to do a swap the better.

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